Burdick - ELI 280 EKG
Asset ID: 2005736
Serial #: 120490000742
When they try to get and EKG and hook up the leads, the screen glitches
They don't think it is the leads, they have extra leads
12/12 KKelch called Elizabeth to schedule for 12/17 between 2:30 and 3:30 pm. Customer confirmed.
12/10 KKelch called Elizabeth to schedule for 12/15 between 2:30 and 3:30 pm. Left VM.
🔧Work Performed
I arrived on-site and consulted with the customer regarding the reported EKG issue on the unit. I initiated troubleshooting by performing an Electrical Safety Test (EST) and a full functional check, both of which passed with no issues. I then conducted a detailed physical inspection of all wiring, but found no evidence of any disconnects or physical faults. Since the unit performed correctly during all tests and inspections, I was unable to reproduce the reported issue.
🔍Technician Findings
Found no issues with unit.
⚠️Problem Description
Burdick - ELI 280 EKG
Asset ID: 2005736
Serial #: 120490000742
When they try to get and EKG and hook up the leads, the screen glitches
They don't think it is the leads, they have extra leads https://www.ebiotrack.com/workorder.php?wo=70255
📋
Outbound to +13614431739
Completed Dec 12, 2025
12/12 KKelch called Elizabeth to schedule for 12/17 between 2:30 and 3:30 pm. Customer confirmed.
📋
Outbound to +13614431739
Completed Dec 10, 2025
12/10 KKelch called Elizabeth to schedule for 12/15 between 2:30 and 3:30 pm. Left VM.
📅
WO-01324740 - Virtual Tech - Field Repair - Corpus Christi - Conviva Central Corpus #3880
Dec 15, 2025 3:30pm – 5:30pm
Work Order: WO-01324740
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Central Corpus #3880
Address: 917 South Port Ave., Corpus Christi, TX 78405
Manufacturer:
Model #:
Serial #:
Contact Name: Elizabeth Arredondo
Contact Phone: 3614431739
Contact Email: earredo
Timeline
📞
Case Linked Dec 10, 10:58 AM
Case Number:00550550
Subject:HCP L2 Review
Status:Closed
📋
▶
4
Work Order Created Dec 10, 11:16 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 12, 9:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-17T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchDec 12, 11:33 AM
Scheduled For:2025-12-15T20:30:00.000+0000
⏳2.0 business days
⏱️
▶
2
5x Labor Added Dec 15, 5:14 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 7h, 0m
⏳3.8 business days
📄
▶
2
Status: Ready to Bill Dec 18, 1:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨53.0 business days
🧾
Invoice Created Mar 2, 12:45 PM
Invoice Number:SM-249377
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)