1/26/26 AJinerson - Received email confirmation from Karen to schedule tech visit for 2/19-2/20 with eta between 9am-11am each morning.
POC onsite: Karen Georges-Pierre - 305-387-3300
Arrival instructions:
1/23/26 AJinerson - Sent email back to POC Karen - we no longer have 2/6 avail, but looking to schedule 2 days onsite for this service. Offering 2/19-2/20 for service.
1/23/26 AJinerson - Karen emailed back asking for Friday, 2/6.
12/31/25 AJinerson - Sent scheduling email to Karen asking what dates in Feb. 2026 work best for them to schedule service.
Sent email as it was after 5PM EST, and site closes at 5PM.
🔧Work Performed
02/20/26 EBar.
I conducted the annual biomedical equipment inspection at this Conviva facility. All units present were added to the EBT system after review and labeling. Items that could not be located were archived.
🔍Technician Findings
02/19/26 EBar.
Annual biomedical equipment inspection. All units must be added to EBT system.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
152 Pcs
https://www.ebiotrack.com/inspection.php?iid=31879
📧
Email:RE: EMSAR Service Request - Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196 - WO-01324742
Completed Jan 26, 2026
From: abby.jinerson@emsar.com
To: kgeorgespierre@convivasolutions.com
Cc: LPaneque@convivasolutions.com
Good morning, Karen,
We have our technician, Elkin Barahona, scheduled to visit for the annual inspection service on Thursday, 1/19 and Friday, 1/20.
Estimated arrival time will be between 9:00 a.m. – 11:00 a.m. each morning.
Please let us know if there are any further arrival instructions that we should make note of for this visit. Thank you!
Best Regards
📧
Email:Re: EMSAR Service Request - Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196 - WO-01324742
Completed Jan 26, 2026
From: kgeorgespierre@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: LPaneque@convivasolutions.com
Good day, Abby.
Please schedule Conviva West Kendall for 2/19 and 2/20 as suggested below. Kindly confirm once it has been scheduled.
Sincerely,
Karen Georges-Pierre, BSN, RN
Manager, Clinic/Center Administration
Conviva West Kendall Drive
15516 SW 88th Street, Miami, FL 33196
O 305-387-3300
ConvivaCareCenters.com <https://protect.checkpoint.com/v2/r01/___http://con
📧
Email:RE: EMSAR Service Request - Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196 - WO-01324742
Completed Jan 23, 2026
From: abby.jinerson@emsar.com
To: kgeorgespierre@convivasolutions.com
Cc: LPaneque@convivasolutions.com
Good morning, Karen,
Unfortunately, we no longer have Friday, 2/6 available.
Due to the higher volume of equipment at this site, we are looking to schedule our technician on-site for 2 days to ensure all equipment is completed.
We currently have Thursday, 2/19 and Friday, 2/20 available if you were wanting to schedule toward the end of a week.
Please let us
📧
Email:Re: EMSAR Service Request - Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196 - WO-01324742
Completed Jan 23, 2026
From: kgeorgespierre@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: LPaneque@convivasolutions.com
Good afternoon, Abby.
I hope this email finds you well. Please schedule us for Friday, 2/6/2026. Kindly confirm.
Thank you,
Karen Georges-Pierre, BSN, RN
Manager, Clinic/Center Administration
Conviva West Kendall Drive
15516 SW 88th Street, Miami, FL 33196
O 305-387-3300
ConvivaCareCenters.com <https://protect.checkpoint.com/v2/r01/___http://convivacarecenters.com/__
📧
Email: EMSAR Service Request - Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196 - WO-01324742
Completed Dec 31, 2025
To: kgeorgespierre@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196 - WO-01324742
Body:
Good afternoon, Karen,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva W Kendall Dr #3535 - 15516 SW 88th Street Miami, FL 33196
We currently have our technician available to visit du
📅
WO-01324742 - Inspection - Miami - Conviva W Kendall Dr #3535
Feb 19, 2026 9:00am – 5:00pm
Work Order: WO-01324742
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva W Kendall Dr #3535
Address: 15516 SW 88th Street, Miami, FL 33196
Manufacturer:
Model #:
Serial #:
Contact Name: Karen Georges-Pierre
Contact Phone: 305-387-3300
Contact Email: kgeorgespierre
Timeline
📞
Case Linked Dec 10, 6:00 AM
Case Number:00550435
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 10, 11:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
🚨15.0 business days
👷
▶
2
Technician Assigned Dec 31, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:21d 5h
🚨16.9 business days
🗓️
▶
2
Status: Scheduled Jan 26, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-19T14:00:00.000+0000
🚨18.0 business days
🔧
Status: Tech On Site by Elkin BarahonaFeb 19, 10:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 22h
⏱️
5x Labor Added Feb 19, 5:20 PM
Type:Labor, Travel
Status:Open
Qty:0.25, 6.75, 1.3333333333333, 50
⏱️
3x Labor Added Feb 20, 12:28 PM
Type:Labor
Status:Open
Qty:0.5, 5.5, 1.5
🚗
▶
2
2x Travel Added Feb 20, 5:55 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Elkin Barahona
From:Tech On Site, Completed, Tech Off Site
To:Completed, Tech Off Site, Closed
Duration in Previous:1d 7h, 0m
⏳3.8 business days
📄
▶
2
Status: Ready to Bill Feb 25, 10:35 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254855
Bottlenecks
Ready for Scheduling
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
Assigned
Duration: 16.2 business days (threshold: 4.0 business hours)
Exceeded by 15.7 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)