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← WO Overview

WO-01324749 ↗ ServiceMax

CareATC • Virtual Tech • PC

📍 Miramar FL, City of — 11606 City Hall Promenade, 203, Miramar FL, 33025

Dec 10, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met (44 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
0d
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Created: Dec 10, 2025 Due: Feb 13, 2026 Completed: Dec 10, 2025 (65 days early)
📅
0.0 days Total Age
⏱️
2.9d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550548
New Voice Message from Virtual Tech HCP - CAREATC (954) 455-2600 on 12/10/2025 9:53 AM
Closed
Model: Welch Allyn - CP150 Model Type: EKG Custom Field: Notes: Asset ID: 13202627 Site: CareATC - Miramar FL, City of Department:Depreciation Start Date:Physical Location: Procedure RoomDepreciation Term: 0yrsSerial #: 21100023634120
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yuri Medina
Owner
Virtual Tech
Created
Dec 10, 2025
Work Orders from this Case (2)
WO-01324749 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 10, 2025 • Closed: Dec 10, 2025
WO-01324753 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Dec 10, 2025 • Closed: Apr 8, 2026
Completed with minor delays
Invoiced • 246 days old
🚨
Primary Delay 2.9 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assisted Customer with troubleshooting printing issues on EKG.
🔍 Technician Findings
Printer paper was wrong type for EKG. 94016-000 ekg paper
⚠️ Problem Description
Model: Welch Allyn - CP150 Model Type: EKG Custom Field: Notes: Asset ID: 13202627 Site: CareATC - Miramar FL, City of Department:Depreciation Start Date:Physical Location: Procedure RoomDepreciation Term: 0yrsSerial #: 21100023634120 https://www.ebiotrack.com/workorder.php?wo=70257

Timeline

📞
Case Linked Dec 10, 10:53 AM
Case Number: 00550548
Subject: New Voice Message from Virtual Tech HCP - CAREATC (954) 455-2600 on 12/10/2025 9:53 AM
Status: Closed
📋
▶
4 Work Order Created Dec 10, 11:35 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.33333333333333
👷
Technician Assigned by Derek Reynolds
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: Entered
To: Assigned
Duration in Previous: 4m
✔️
Status: Completed by Derek Reynolds Dec 10, 11:43 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 13, 11:24 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249075

Bottlenecks

Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00550548
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 10, 11:35 AM
Invoice #
SM-249075

Work Details (1)

Name Type Status Qty Amount Date
WL-03032809 Labor Open 0.33333333333333 $74.50 Dec 10, 11:40 AM

Details