5/20 KSmith -- Scheduled for 6/2 with Sunil. 10am-12pm
5/20 KSmith -- Sent email to schedule for 6/2
5/18/26 SBerry: Site/Account POC updated via email. WO updated and moved to RFS
4/20/26 SBerry: No contact from site or account, canceling WO1/7 KSmith -- Left VM and sent email to schedule for 2/3. Placing on hold/escalating due to no response from POC
1/5 KSmith -- Left VM to schedule for 2/3. Sending email as well.
12/29 KSmith -- Left VM to schedule for 2/3. Sending email as well.
12/22 KSmith -- Sent email to schedule for 2/3
12/17 KSmith -- Sent email to schedule for 2/3
12/15 KSmith -- Sent email to schedule for 2/3
12/10 KSmith -- Sent email to schedule for 2/3
🔧Work Performed
SEMI-ANNUAL INSPECTION
🔍Technician Findings
SEMI-ANNUAL INSPECTION
⚠️Problem Description
Semi-Annual Equipment Calibration Service
17 Pcs
https://www.ebiotrack.com/omnicor/inspection.php?iid=10431
📧
Email:Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed May 20, 2026
From: sunil@prammd.com
To: ksmith@emsar.com
Yes that day works!!
Thank you so much!
-Sunil
Sunil Ram
President
Dr. Padma Ram Medical Services, LLC/Lake Ontario Prompt Medical Care, PLLC/Lake Ontario Property Associates, Inc.
300 State Route 104 East
Oswego, NY 13126
Direct Office: 315-216-6687
--
CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privil
📧
Email: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed May 20, 2026
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📧
Email: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Jan 7, 2026
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
📋
Outbound to +13152166687
Completed Jan 7, 2026
Left VM to schedule for 2/3
📧
Email: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Jan 5, 2026
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
📋
Outbound to +13152166687
Completed Jan 5, 2026
Left VM to schedule for 2/3
📧
Email: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Dec 29, 2025
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
📋
Outbound to +13152166687
Completed Dec 29, 2025
Left VM to schedule for 2/3. Sending email as well.
📧
Email: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Dec 22, 2025
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
📧
Email: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Dec 17, 2025
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
📧
Email: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Dec 15, 2025
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Re: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct p
📧
Email: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Completed Dec 10, 2025
To: sunil@prammd.com
CC:
BCC:
Attachment: --none--
Subject: Dr. Padma Ram Medical Services -- EMSAR Inspection -- WO-01324755
Body:
Hi Sunil,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Dr. Padma Ram Medical Services located at 300 State Route 104 East?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📅
WO-01324755 - Inspection - DD: 6/30/2026 - - oswego - Dr. Padma Ram Medical Services
Jun 2, 2026 10:30am – 1:00pm
Work Order: WO-01324755
Account: Dr. Padma Ram Medical Services
Customer Case Number:
Location: Dr. Padma Ram Medical Services
Address: 300 State Route 104 East, oswego, NY 13126
Manufacturer:
Model #:
Serial #:
Contact Name: Sunil Ram
Contact Phone: (315) 216-6687
Contact Email: sunil@prammd.co
Timeline
📞
Case Linked Dec 10, 7:39 AM
Case Number:00550448
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 10, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 10, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:53m
🚨19.0 business days
⏸️
Status: On Hold by Kourtney SmithJan 7, 8:31 AM
From:Assigned
To:On Hold
Duration in Previous:27d 19h
🚨58.0 business days
🔄
Status: Reschedule by Nancy SuarezMar 31, 9:08 AM
From:On Hold
To:Reschedule
Duration in Previous:82d 23h
⏸️
Status: On Hold by Kourtney SmithMar 31, 10:52 AM
From:Reschedule
To:On Hold
Duration in Previous:1h 43m
🚨15.0 business days
🚫
Status: Canceled by Scott BerryApr 20, 4:49 PM
From:On Hold
To:Canceled
Duration in Previous:20d 5h
🚨20.9 business days
📅
Status: Ready for Scheduling by Scott BerryMay 18, 11:44 AM
From:Canceled
To:Ready for Scheduling
Duration in Previous:27d 18h
⏳3.0 business days
👷
▶
2
Technician Assigned May 20, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 23h
🗓️
▶
2
Status: Scheduled May 20, 12:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-06-02T14:30:00.000+0000
⚠️9.0 business days
⏱️
▶
2
2x Labor Added Jun 2, 10:50 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From:Scheduled
To:Tech On Site
Duration in Previous:12d 22h
⏱️
▶
3
Labor Added Jun 2, 12:12 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.25, 43
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site
To:Completed
Duration in Previous:1h 25m
🏁
Status: Closed by Darek KirkpatrickJun 2, 1:54 PM
From:Completed
To:Closed
Duration in Previous:1h 39m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonJun 4, 11:50 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 21h, 0m
⏳2.0 business days
🧾
Invoice Created Jun 5, 2:34 PM
Invoice Number:SM-263779
Bottlenecks
Assigned
Duration: 18.8 business days (threshold: 4.0 business hours)
Exceeded by 18.3 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)