2/2/26 AJinerson - Received email back from Selena confirming tech visit for Mon. 2/2 with eta between 12pm-2pm. Sent email back confirming visit for today. Asking if any additional arrival instructions needed.
1/30/26 AJinerson - Sent email back to Selena offering tech visit on Mon. 2/2 with eta between 12pm-2pm.
01/05/2026 LHill-rec'd email from Selena on 01/02.
Scheduling ahead needed: Yes
Certain day or time: Anyday
Confirmed contact information is correct: Yes. If I am not available, you can reach Nilza Amo at 689-253-6680, namo@centerwell.com
Anything additional needed for tech to gain access to the facility: No
See logged email.
12/23/2025 LHill-rec'd OOO reply from Selena-I will be out of the office Monday 12/22/2025, returning Tuesday 12/30/2025. For any urgent matters, please reach out to Karina Escobar.
12/23/2025 LHill-sent email to Selena at ssantiago22@centerwell.com to confirm contact & equipment.
12/23/2025 LHill-LM at 347 951 5524 for Selena to confirm contact & equipment.
🔧Work Performed
2/2/26 AMW - Performed annual inspection on all medical equipment located. Total of 43 items inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍Technician Findings
2/2/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
41 pieces
https://www.ebiotrack.com/inspection.php?iid=31882
📧
Email:RE: EMSAR Service Request - CenterWell - Sand Lake Corners - 8109 S John Young Pkwy Orlando, FL 32819 - WO-01324757
Completed Feb 2, 2026
From: abby.jinerson@emsar.com
To: ssantiago22@centerwell.com
Good morning, Selena,
Yes, we still have availability today.
We will have our technician, Anthony Wright, scheduled to visit today, 2/2 with arrival between 11:30 a.m. – 1:00 p.m.
Please let us know if there are any additional arrival instructions that we should provide Anthony with for today’s visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
📧
Email:RE: EMSAR Service Request - CenterWell - Sand Lake Corners - 8109 S John Young Pkwy Orlando, FL 32819 - WO-01324757
Completed Feb 2, 2026
From: ssantiago22@centerwell.com
To: abby.jinerson@emsar.com
Good Morning,
If still available, today 12p-2p is just fine 😊
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Friday, January 30, 2026 5:15 PM
To: Selena Santiago <ssantiago22@centerwell.com>
Subject: EMSAR Service Request - CenterWell - Sand Lake Corners - 8109 S John Young Pkwy Orlando, FL 32819 - WO-01324757
Good afternoon, Selena, I'm reaching out to schedule our technician's visit for the annual
📧
Email: EMSAR Service Request - CenterWell - Sand Lake Corners - 8109 S John Young Pkwy Orlando, FL 32819 - WO-01324757
Completed Jan 30, 2026
To: ssantiago22@centerwell.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - CenterWell - Sand Lake Corners - 8109 S John Young Pkwy Orlando, FL 32819 - WO-01324757
Body:
Good afternoon, Selena,
I'm reaching out to schedule our technician's visit for the annual inspection service at the below location.
CenterWell - Sand Lake Corners - 8109 S John Young Pkwy Orlando, FL 32819
We currently have an opening on Monday, 2/2 with estimated arrival time
📧
Email:RE: EMSAR Request for service at CenterWell - Sand Lake Corners
Completed Jan 5, 2026
From: ssantiago22@centerwell.com
To: laura.hill@emsar.com
Cc: rhea.berry@emsar.com
Good Morning, My apologies for my delayed response. I was on PTO 😊 please see below. From: Laura Hill <laura.hill@emsar.com> Sent: Tuesday, December 23, 2025 3:36 PMTo: Selena Santiago <ssantiago22@centerwell.com>Cc: rhea.berry@emsar.comSubject: EMSAR Request for service at CenterWell - Sand Lake Corners Hi Selena Santiago, My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center
📧
Email: EMSAR Request for service at CenterWell - Sand Lake Corners
Completed Dec 23, 2025
To: ssantiago22@centerwell.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CenterWell - Sand Lake Corners
Body:
Hi Selena Santiago,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for CenterWell.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular d
📋
Outbound to +13479515524
Completed Dec 23, 2025
12/23/2025 LHill-LM at 347 951 5524 for Selena to confirm contact & equipment.
Work Order: WO-01324757
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell - Sand Lake Corners
Address: 8109 S John Young Pkwy, Orlando, FL 32819
Manufacturer:
Model #:
Serial #:
Contact Name: Selena Santiago
Contact Phone: 347 951 5524
Contact Email: ssantiago22@centerwell.
Timeline
📞
Case Linked Dec 10, 6:00 AM
Case Number:00550438
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 10, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨13.0 business days
👷
▶
2
Technician Assigned Dec 26, 4:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:16d 4h
🚨26.9 business days
🗓️
▶
2
Status: Scheduled Feb 2, 11:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-02T17:00:00.000+0000
🔧
▶
2
Status: Tech On Site Feb 2, 12:03 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.25, 8, 50
⏱️
2x Labor Added Feb 2, 12:57 PM
Type:Labor
Status:Open
Qty:1.5
✔️
Status: Completed by Anthony WrightFeb 2, 3:46 PM
From:Tech On Site
To:Completed
Duration in Previous:3h 43m
🏁
Status: Closed by Anthony WrightFeb 2, 4:10 PM
From:Completed
To:Closed
Duration in Previous:23m
📄
Status: Ready to Bill by Diane PattonFeb 3, 10:03 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:17h 53m, 0m
⏳4.0 business days
🧾
Invoice Created Feb 6, 4:23 PM
Invoice Number:SM-252861
Bottlenecks
Ready for Scheduling
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days
Assigned
Duration: 26.3 business days (threshold: 4.0 business hours)
Exceeded by 25.8 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)