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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324776 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Piedmont Columbus Regional Midtown Campus — 710 Center St, Columbus GA, 31901

Dec 10, 2025 → May 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 24, 2025
✗ SLA Missed (89 biz days late)
Active: 99 biz days
🕐 Clock stopped: Canceled (May 4, 2026)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
99d
▶ Clock Running
Status: Assigned
Dec 10 → May 4, 2026
99 business days (counted)
Running total: 99 of ? biz days used
Created: Dec 10, 2025 Canceled: May 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → May 4 Assigned ▶ Running 99 99
Dispatch 0.5d
Coordinators 99.4d
✗ SLA Missed
Dispatch
0.5 days
Over SLA
Coordinators
99.4 days
Over SLA
Created: Dec 10, 2025 Due: Dec 24, 2025 Completed: May 4, 2026 (130 days late)
📅
99.9 days Total Age
⏱️
99.4d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
98.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550577
URGENT Philips WO Request
Closed
H280502917CE9 System Leak Verification: Pressure Drop over 10s 10.19 cmH2O N/A 10.00 FAILED
Priority
High
Origin
Email
Reason
New Case
Contact
Cody Locke
Owner
Shelby Robinson
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01324776 (current) Canceled
Repair • Bruce Ballard
Created: Dec 10, 2025
Behind Schedule - Needs Attention
Canceled • 248 days old
🚨
Primary Delay 99.4 days stuck in "Assigned"
⏱️
Total Delay 98.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Assigned
99.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 RArnold - Device is at the bench. EOW no longer needed

0427/2026 Rharris: Called and spoke to POC Cody Locke @ (256) 606-0620 Regarding H280502917CE9 & H28207504097A that still need remediation of FCO81 Also discussed H28045856B79F & H28030202A2F2 that need location confirmed, Sent f/u email stating the same to cody.locke@piedmont.org

04/20/2026 RArnold -emailed cody.locke@piedmont.org to see if he wants tis device repaired

03/31/2026 Brod -PWO canceled due to expired quote. Do not cancel EWO so we don't lose visibility

02/05/2026 RArnold -PWO canceled due to expired quote. Do not cancel EWO so we don't lose visibility

12/22/2025 EMartin FSE sent PO and quotes to Cody for approval  

12/19/2025 RArnold - PWO still pending entitlement


12/10/2025 EMartin FSE onsite for device failed FCO81 working with POC to get quotes for repair 

⚠️ Problem Description
H280502917CE9 System Leak Verification: Pressure Drop over 10s 10.19 cmH2O N/A 10.00 FAILED
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 10, 11:37 AM
Case Number: 00550577
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 10, 12:06 PM
Work Order: WO-01324776
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Dec 10, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 4h 4m
🚨 100.0 business days
🚫
Status: Canceled by Rebecca Arnold May 4, 10:50 AM
From: Assigned
To: Canceled
Duration in Previous: 144d 17h

Bottlenecks

Entered
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Assigned
Duration: 99.4 business days (threshold: 4.0 business hours)
Exceeded by 98.9 business days

🔗 Related Artifacts

📞
Case 00550577
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
N/A
Created
Dec 10, 12:06 PM
Invoice #
N/A

Details