Q-00031510
Repair
Vehicle 224, lift is not working.
The technician needs to inspect the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70261
12/10 KSmith -- Scheduled for tomorrow with Dino. 10am-12pm
12/10 KSmith -- Sent email to schedule for tomorrow
🔧Work Performed
12/11, dhope, inspected, cycled lift several times, noted no problems or failures ....... relayed findings to Dino,..
🔍Technician Findings
12/11, dhope, found no issues with lift operation, could not duplicate problem,,,,,, electrical issue most likely problem,,,
⚠️Problem Description
Q-00031510
Repair
Vehicle 224, lift is not working.
The technician needs to inspect the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70261
From: dino.patrikis@jawonio.org
To: ksmith@emsar.com
yes
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, December 10, 2025 3:07 PM
To: Patrikis, Dino <dino.patrikis@jawonio.org>
Subject: RE: JAWONIO - 20 MILES ROAD -- Lift Repair -- WO-01324807
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Great thank you. The technician will be onsite betwe
From: dino.patrikis@jawonio.org
To: ksmith@emsar.com
Yes time frame?
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, December 10, 2025 2:01 PM
To: Patrikis, Dino <dino.patrikis@jawonio.org>
Subject: JAWONIO - 20 MILES ROAD -- Lift Repair -- WO-01324807
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi Dino,
We received the request for serv
To: dino.patrikis@jawonio.org
CC:
BCC:
Attachment: --none--
Subject: JAWONIO - 20 MILES ROAD -- Lift Repair -- WO-01324807
Body:
Hi Dino,
We received the request for service on your lift that is not working.
Would tomorrow work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notifications for EM
Work Order: WO-01324807
Account: JAWONIO
Customer Case Number:
Location: JAWONIO - 20 MILES ROAD
Address: 20 MILES ROAD, Suffern, NY 10901
Manufacturer:
Model #:
Serial #:
Contact Name: Dino Patrikis
Contact Phone: 845-536-2190
Contact Email: dino.patrikis@jawonio.org
Due Date: 12/19/2025
Schedu
Timeline
📞
Case Linked Dec 10, 8:37 AM
Case Number:00550462
Subject:EMS L2 Review
Status:Closed
📋
▶
2
Work Order Created Dec 10, 12:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 10, 1:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 1m
🗓️
▶
2
Status: Scheduled Dec 10, 3:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-11T15:30:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Darrell HopeDec 11, 4:40 PM
From:Scheduled
To:Completed
Duration in Previous:1d 1h
⏱️
▶
2
3x Labor Added Dec 11, 4:57 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:17m
⏳3.9 business days
📄
▶
2
Status: Ready to Bill Dec 16, 5:31 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Dec 17, 10:12 AM
Invoice Number:SM-249240
Bottlenecks
Closed
Duration: 3.3 business days (threshold: 1.0 business days)