Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324818 ↗ ServiceMax

Vera Whole Health • Virtual Tech - Field Repair • P3

📍 VERA WHOLE HEALTH - TACOMA — 3815 S STEELE ST, STE A, TACOMA WA, 98409

Dec 10, 2025 → Dec 11, 2025

✅ Completed
P3 3 business days from creation
Target: Dec 15, 2025
🕐 Clock stopped: Completed (Dec 12)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 1.7d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Field Work
1.0 days
Billing
0.0 days
Created: Dec 10, 2025 Due: Dec 15, 2025 Completed: Dec 12, 2025 (3 days early)
📅
1.8 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550236
L2 review
Closed
autoclave not working-The autoclave is not heating up. Midmark - M1
Priority
Standard
Origin
Email
Reason
New Case
Contact
Terry Jordan
Owner
Virtual Tech
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324818 (current) Invoiced
Virtual Tech - Field Repair • Tim Holman
Created: Dec 10, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 155 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-10 Mburris called site spoke with POC Terry and set appt for 12-11 between 9am and 11am  

🔧 Work Performed
Found that the rack was put in backwards, causing the door not to close all the way. Ran 1 test cycle, flushed water reservoir and adj door seals, ran a second cycle.
🔍 Technician Findings
reported heating error.
⚠️ Problem Description
autoclave not working-The autoclave is not heating up. Midmark - M1 https://www.ebiotrack.com/workorder.php?wo=70265

Timeline

📞
Case Linked Dec 9, 1:28 PM
Case Number: 00550236
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Dec 10, 1:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 10, 3:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
🗓️
▶
2 Status: Scheduled Dec 10, 3:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-11T17:00:00.000+0000
🔧
Status: Tech On Site by Tim Holman Dec 11, 12:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 22m
⏱️
3x Labor Added Dec 11, 12:49 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 35
✔️
Status: Completed by Tim Holman Dec 11, 7:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 56m, 0m
⏳ 3.5 business days
📄
▶
3 Status: Ready to Bill Dec 16, 4:06 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249214

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550236
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Tim Holman
Scheduled
Dec 11, 12:00 PM
Created
Dec 10, 1:14 PM
Invoice #
SM-249214

Work Details (3)

Name Type Status Qty Amount Date
WL-03034159 Labor Open 2 $298.00 Dec 11, 12:49 PM
WL-03034160 Labor Open 1.5 $223.50 Dec 11, 12:49 PM
WL-03034161 Travel Open 35 - Dec 11, 12:49 PM

Details