Midmark Service Request Dispatch Authorization - WO-00136887
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD breaker is tripping - special billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
12/15 KKelch called Norma to schedule for 12/19 between 9 and 11 am. Customer confirmed.
12/12/25 SReich
Order No: 743716
Customer PO No: SR1505530
Customer: Midmark No Charge
Service Request NO: 1505530
Ship To Name: Midtown Veterinary Hospital
Ship To Address: 1631 W Alabama St
Ship To City/State: Houston, TX 77006-4101
Waybill (Tracking #): 1ZE444250370533827
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 12-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V
12/10 KKelch called Norma to schedule for 12/11 between 12:30 and 1:30 pm. Customer confirmed.
12/10/2025 SRobinson- Norma Sanchez-Diaz, 1(832) 387-2695. Spoke with Norma and gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
- investigated reported issue, “breaker tripping”- attempted to reproduce reported issue- engaged foot pedal for nearly 15mins straight but was unable to replicate reported issue- tried to replicate issue with all handpieces. No issues- contacted midmark. Mike to ship out solenoid free of charge to prevent potential future power issues- debriefed staff of findings, work performed and recommendations - equipment returned for use
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD breaker is tripping - special billing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18323872695
Completed Dec 15, 2025
12/15 KKelch called Norma to schedule for 12/19 between 9 and 11 am. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: norma@midtownvethospital.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324823Location: Midtown Veterinary HospitalAddress: 1631 W Alabama St Houston, TX 77006-4101Device: VetPro 1000 (Series) V1917117Problem Description: Travel Zone 1
PROBLEM SUMMA
📋
Outbound to +18323872695
Completed Dec 10, 2025
12/10 KKelch called Norma to schedule for 12/11 between 12:30 and 1:30 pm. Customer confirmed.
📋
Outbound to +18323872695
Completed Dec 10, 2025
12/10/2025 SRobinson- Norma Sanchez-Diaz, 1(832) 387-2695. Spoke with Norma and gave her the WO# and advised a coordinator will be reaching out to schedule.