Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324824 ↗ ServiceMax

VillageMD • Depot • PSM

📍 VM East Pearland - (TX25-C07534) — 6122 Broadway St Ste 100, Pearland TX, 77581

Dec 10, 2025 → Jun 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (121 biz days late)
Active: 136 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Jun 29, 2026)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 10 → Dec 11, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Dec 11 → Dec 16, 2025
3 business days (counted)
Running total: 3 of ? biz days used
133d
▶ Clock Running
Status: On Hold
Dec 16 → Jun 29, 2026
133 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Closed
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 136 of ? biz days used
Created: Dec 10, 2025 Invoiced: Jun 29, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dec 10 → Dec 11 Awaiting Parts ⏸ Paused 1 —
Dec 11 → Dec 16 Reschedule ▶ Running 3 3
Dec 16 → Jun 29 On Hold ▶ Running 133 136
Jun 29 → Jun 29 Assigned ▶ Running 0 136
Jun 29 → Jun 29 Closed ▶ Running 0 136
Dispatch 0.0d
Material Management 1.4d
Holding 133.5d (excluded)
Coordinators 4.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Holding (excluded from total)
133.5 days
Coordinators
4.0 days
Over SLA
Billing
0.0 days
Created: Dec 10, 2025 Due: Jan 9, 2026 Completed: Jun 29, 2026 (170 days late)
📅
137.7 days Total Age
⏱️
133.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
4.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549369
Follow up to WO-01315177
Closed
Q-00031518 Follow up to WO-01315177 - investigated reported issue: device not registering temperature given code 3fff01 Welch Allyn - 73WE - Connex Spot Monitor Asset ID: 6016291 Serial #: 100021444610 Physical Location: EXAM 7 Depot repair - Calibration - pm 2x hr labor 3x shipping @28 1x - 959366 - braun 600 thermometer
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Anna quintanilla
Owner
Kimberly Hardison
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324824 (current) Invoiced
Depot • Ryan Schwochow
Created: Dec 10, 2025 • Closed: Jun 29, 2026
Completed with minor delays
Invoiced • 248 days old
🚨
Primary Delay 133.5 days stuck in "On Hold"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Awaiting Parts
1.4d / 3.0d SLA
Reschedule
3.7d / 2.0d SLA
On Hold
133.5d
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

12/16-RS; Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
12 x 12 x 12" Corrugated Box Outbound - 1Z01E3E70197174744 Delivered 12/15/2025 Return 1Z01E3E79093796369 Shipper created a label, UPS has not received the package yet.
🔍 Technician Findings
Service quoted underQ-00031518 Shipping materials sent to site
⚠️ Problem Description
Q-00031518 Follow up to WO-01315177 - investigated reported issue: device not registering temperature given code 3fff01 Welch Allyn - 73WE - Connex Spot Monitor Asset ID: 6016291 Serial #: 100021444610 Physical Location: EXAM 7 Depot repair - Calibration - pm https://www.ebiotrack.com/workorder.php?wo=70268

Timeline

📞
Case Linked Dec 5, 4:56 PM
Case Number: 00549369
Subject: Follow up to WO-01315177
Status: Closed
⏳ 3.9 business days
📋
▶
3 Work Order Created Dec 10, 1:28 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kimberly Hardison
Technician: Ryan Schwochow
📦
▶
2 Parts Requested Dec 10, 4:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 2h 38m
🔩
▶
2 2x Parts Added Dec 11, 1:22 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 21h 14m
⏳ 4.0 business days
⏸️
Status: On Hold by Ryan Schwochow Dec 16, 2:51 PM
From: Reschedule
To: On Hold
Duration in Previous: 5d 1h
🚨 134.0 business days
⏱️
▶
3 Labor Added Jun 29, 10:44 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician: Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold, Assigned
To: Assigned, Closed
Duration in Previous: 194d 18h, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Jul 2, 8:40 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-266241

Bottlenecks

Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00549369
Closed
📦
Parts Order 00086584
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Dec 10, 1:28 PM
Invoice #
SM-266241

Work Details (3)

Name Type Status Qty Amount Date
WL-03034216 Parts Open 1 $1.47 Dec 11, 1:22 PM
WL-03034217 Expenses Open 1 $81.28 Dec 11, 1:22 PM
WL-03277237 Labor Open 0.25 $37.25 Jun 29, 10:44 AM

Details