This station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator.
I arrived on location and found said unit I then powered the unit down. I then removed the old modem system. I then installed part E00 cradle point modem. I then logged into system. To do a reset of the unit. Powered unit on but did not come on line. Called level two advised unit not on line was advised to call higi support left message to call me back. Jerry from higi then called I gave information of EMEI and SIM card number. We are now waiting on Verizon to activate modem. Jerry then called me back after several restarts of unit did come on line. Function tested unit BP and mass weight passed all test. Unit is back in service.
🔍Technician Findings
Unit having connectivity issue
⚠️Problem Description
Tech will be shipped replacement OptConnect Cellular modem. Tech will replace all parts and restore connectivity. Tech will take a user test and verify results are emailed back to them to verify the kiosk is online.
Tech will be sent Key to Kiosk
Use this password to access the kiosk: PT7ARCA2
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
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Outbound to +19182529503
Completed Dec 11, 2025
Brittany confirmed the reboot. It is working, but off line.
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Outbound to +19182529503
Completed Dec 10, 2025
closed for lunch
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Outbound to +19182529503
Completed Dec 10, 2025
Brittany confirmed that it is working. She will reboot.