Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324957 ↗ ServiceMax

Tennessee Retina • Inspection • PSM

📍 Tennessee Retina - Main Office — 345 23rd Avenue North, Suite 350, Nashville TN, 37203

Dec 11, 2025 → Feb 4, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 4)
✗ SLA Missed (35d late)
Dispatch 0.0d
Coordinators 40.9d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Field Work
0.5 days
Created: Dec 11, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
40.0 days Total Age
⏱️
35.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
39.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550828
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 33 pcs https://www.ebiotrack.com/inspection.php?iid=31901
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dezirae Elkins
Owner
Jessica Sells
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01324957 (current) Invoiced
Inspection • Michael Swingle
Created: Dec 11, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 35.5 days stuck in "Assigned"
⏱️
Total Delay 39.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
35.5d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29 MOwens Replied back to the email from Dezirae Elkins asking to schedule the visit for next week. Offered 2/3, 2/4 or 2/5. She replied back wanting to schedule for 2/4 or 2/5. I replied back to confirm the inspection visit for 2/4 with arrival around 9am.

🔧 Work Performed
performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍 Technician Findings
I arrived on site to do an inspection on the BioMed equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 33 pcs https://www.ebiotrack.com/inspection.php?iid=31901

Timeline

📞
Case Linked Dec 11, 6:00 AM
Case Number: 00550828
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 11, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 11, 2:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 21m
🚨 36.0 business days
👷
▶
3 Technician Assigned Jan 29, 1:36 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 48d 23h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-04T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Feb 4, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
✔️
Status: Completed by MICHAEL SWINGLE Feb 4, 2:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 43m
⏱️
▶
2 3x Labor Added Feb 4, 2:26 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 23m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 11:06 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 7, 11:37 AM
Invoice Number: SM-253323

Bottlenecks

Assigned
Duration: 35.5 business days (threshold: 4.0 business hours)
Exceeded by 35.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00550828
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Swingle
Scheduled
Feb 4, 9:00 AM
Created
Dec 11, 9:14 AM
Invoice #
SM-253323

Work Details (3)

Name Type Status Qty Amount Date
WL-03091398 Labor Open 1.8333333333333 $0.00 Feb 4, 2:26 PM
WL-03091399 Labor Open 3.6666666666667 $1,495.00 Feb 4, 2:26 PM
WL-03091400 Travel Open 52 - Feb 4, 2:26 PM

Details