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WO-01324960 ↗ ServiceMax

Advanced Dermatology Associates, LTD • Inspection • PSM

📍 Advanced Dermatology Associates - Bethlehem - EMSAR — 236 Brodhead Rd, Bethlehem PA, 18017

Dec 11, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (32 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Dec 11 → Feb 2, 2026
34 business days (counted)
Running total: 34 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 19, 2026
12 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 11, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0
Dec 11 → Feb 2 Assigned ▶ Running 34 34
Feb 2 → Feb 19 Scheduled ▶ Running 12 46
Feb 19 → Feb 19 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 48.0d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 11, 2025 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
47.0 days Total Age
⏱️
34.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
47.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550831
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 49 pcs https://www.ebiotrack.com/inspection.php?iid=31904
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kathy Levkulic
Owner
Jessica Sells
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01324960 (current) Invoiced
Inspection • Philip Krogstad
Created: Dec 11, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 245 days old
🚨
Primary Delay 34.5 days stuck in "Assigned"
⏱️
Total Delay 47.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
34.5d / 0.5d SLA
Scheduled
12.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 MOwens Kathy replied back and the visit is scheduled for 2/19 from 9-12.

1/29 MOwens Called to speak to Kathy Levkulic. Left a vm for her to call back to schedule the inspection during Feb. Sent email also.

🔧 Work Performed
Performed annual equipment inspection (47 pcs). Worked with staff to find all equipment.
🔍 Technician Findings
Check in with manager. Perform annual equipment inspection.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 49 pcs https://www.ebiotrack.com/inspection.php?iid=31904

Timeline

📞
Case Linked Dec 11, 6:00 AM
Case Number: 00550831
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 11, 9:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 11, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 40m
🚨 35.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 12:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-19T14:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Philip Krogstad Feb 19, 9:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 20h
⏱️
3x Labor Added Feb 19, 12:43 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 3.5, 42
✔️
▶
2 Status: Completed Feb 19, 5:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
📄
▶
3 Status: Ready to Bill Feb 24, 9:54 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254733

Bottlenecks

Assigned
Duration: 34.5 business days (threshold: 4.0 business hours)
Exceeded by 34.0 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00550831
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Feb 19, 9:00 AM
Created
Dec 11, 9:20 AM
Invoice #
SM-254733

Work Details (3)

Name Type Status Qty Amount Date
WL-03112047 Labor Open 1.25 $186.25 Feb 19, 12:43 PM
WL-03112048 Labor Open 3.5 $521.50 Feb 19, 12:43 PM
WL-03112049 Travel Open 42 - Feb 19, 12:43 PM

Details