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WO-01324964 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Montgomery SP — 650 Mt. Vernon / Alston Rd, Mt. Vernon GA, 30445

Dec 11, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Feb 13, 2026
43 business days (counted)
Running total: 43 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 25, 2026
7 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 28, 2026
2 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 11, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Feb 13 Ready for Scheduling ▶ Running 43 43
Feb 13 → Feb 25 Assigned ▶ Running 7 50
Feb 25 → Feb 28 Scheduled ▶ Running 2 52
Dispatch 0.0d
Coordinators 54.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.8 days
Over SLA
Billing
0.0 days
Created: Dec 11, 2025 Due: Feb 27, 2026 Completed: Feb 28, 2026 (on time)
📅
53.0 days Total Age
⏱️
44.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550832
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 44 Pcs https://www.ebiotrack.com/inspection.php?iid=31905
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Hower
Owner
Kimberly Hardison
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01324964 (current) Invoiced
Inspection • Cynthia G Deville
Created: Dec 11, 2025 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
44.0d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/26 AJinerson - Received email back from Lisa Hower to schedule tech visit for Friday, 2/27 with arrival between 8am -10am.

POC:

Arrival instructions:


2/24/26 AJienrson - Sent 3rd scheduling email to LHowler offering tech visit on Fri. 2/27 with eta between 8am-10am.


01/13/2026 LHill-sent email to Lisa Hower at lhower@teamcenturion.com to confirm contact & equipment.


01/08/2026 LHill-sent email to Lisa Hower at lhower@teamcenturion.com to confirm contact & equipment.

🔧 Work Performed
PERFORMED ANNUAL INSPECTION 30 PIECES INSPECTED CONSULTED WITH POC CONCERNING FINDINGS ARCHIVED ITEMS THAT HAVE BEEN REMOVED
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 44 Pcs https://www.ebiotrack.com/inspection.php?iid=31905

Timeline

📞
Case Linked Dec 11, 6:00 AM
Case Number: 00550832
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 11, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 44.0 business days
👷
▶
2 Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 64d 2h
⚠️ 8.0 business days
🗓️
▶
3 Status: Scheduled Feb 25, 8:48 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-27T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-27T13:00:00.000+0000
💵
Expenses Added Feb 25, 9:56 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
💵
Expenses Added Feb 27, 8:53 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 8x Labor Added Feb 27, 10:15 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 13h, 0m
⏳ 3.2 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 10:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
📨
▶
3 Status: Invoice Pending Mar 4, 11:08 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-255544

Bottlenecks

Ready for Scheduling
Duration: 44.0 business days (threshold: 1.0 business days)
Exceeded by 43.0 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550832
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Feb 27, 8:00 AM
Created
Dec 11, 9:45 AM
Invoice #
SM-255544

Work Details (10)

Name Type Status Qty Amount Date
WL-03119153 Expenses Open 1 $0.00 Feb 25, 9:56 AM
WL-03122698 Expenses Open 1 $0.00 Feb 27, 8:53 AM
WL-03124474 Labor Open 0.5 $0.00 Feb 27, 10:15 PM
WL-03124475 Labor Open 3.5 $1,195.00 Feb 27, 10:15 PM
WL-03124476 Labor Open 3.5 $0.00 Feb 27, 10:15 PM
WL-03124477 Travel Open 15 - Feb 27, 10:15 PM
WL-03124478 Travel Open 165 - Feb 27, 10:15 PM
WL-03124479 Expenses Open 1 $0.00 Feb 27, 10:15 PM
WL-03124480 Expenses Open 1 $0.00 Feb 27, 10:15 PM
WL-03124481 Expenses Open 1 $0.00 Feb 27, 10:15 PM

Details