Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324983 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Christopher Morning Trunk Stock — 1505 Slate Ridge Rd, Knightdale NC, 27545

Dec 11, 2025 → Jan 12, 2026

✅ Completed
PC Per client agreement
Target: Jan 10, 2026
🕐 Clock stopped: Canceled (Jan 12)
✗ SLA Missed (1d late)
Dispatch 0.3d
Coordinators 23.0d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
23.0 days
Over SLA
Created: Dec 11, 2025 Due: Jan 10, 2026 Completed: Jan 12, 2026 (1 days late)
📅
23.0 days Total Age
⏱️
22.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
20.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547938
New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Closed
1x for CBTs in EMSAR U Ending 1/10
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01324983 (current) Canceled
Cross-Training
Created: Dec 11, 2025
WO-01324984 Canceled
Cross-Training
Created: Dec 11, 2025
WO-01324985 Invoiced
Cross-Training • Christopher Morning
Created: Dec 11, 2025 • Closed: Jan 15, 2026
WO-01324999 Invoiced
Cross-Training • Christopher Morning
Created: Dec 11, 2025 • Closed: Dec 23, 2025
WO-01325000 Canceled
Cross-Training
Created: Dec 11, 2025
Behind Schedule - Needs Attention
Canceled • 154 days old
🚨
Primary Delay 22.3 days stuck in "Scheduled"
⏱️
Total Delay 20.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
22.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/12 KHardison,cancelling per Matt B. Not needed

1/12 Per Matt, Tech did not need this WO. Please cancel.

⚠️ Problem Description
1x for CBTs in EMSAR U Ending 1/10

Timeline

📞
Case Linked Dec 2, 9:41 AM
Case Number: 00547938
Subject: New Training Request. Keeping this open for OJT WOs. Waiting for Mentor to be determined.
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 11, 11:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 11, 4:05 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
📅
▶
2 Dispatch Scheduled Dec 11, 4:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 7m
🚨 23.0 business days
🆕
Status: Entered by Melissa Owens Jan 12, 8:37 AM
From: Scheduled
To: Entered
Duration in Previous: 31d 16h
🚫
Status: Canceled by Kimberly Hardison Jan 12, 10:51 AM
From: Entered
To: Canceled
Duration in Previous: 2h 13m

Bottlenecks

Scheduled
Duration: 22.3 business days (threshold: 2.0 business days)
Exceeded by 20.3 business days

🔗 Related Artifacts

📞
Case 00547938
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 11, 11:16 AM
Invoice #
N/A

Details