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← WO Overview

WO-01324996 ↗ ServiceMax

MIDMARK • Repair • P4

📍 NVA Creature Comfort Animal Clinic — 2150 W Interstate 20, Arlington TX, 76017-1664

Dec 11, 2025 → Dec 16, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 17, 2025
🕐 Clock stopped: Completed (Dec 16)
✓ SLA Met (1d early)
Dispatch 0.0d
Material Management 0.2d
Coordinators 4.7d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
4.7 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 11, 2025 Due: Dec 18, 2025 Completed: Dec 16, 2025 (2 days early)
📅
3.9 days Total Age
⏱️
10.1d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550907
Midmark Service Request Dispatch Authorization - WO-00137220
Closed
Zone 1 WD light not functioning ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 743528 053-2436-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelcee Holderby
Owner
Sherry Reich
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01324996 (current) Invoiced
Repair • Zachary Stieben
Created: Dec 11, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 10.1 days stuck in "Closed"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
0.2d
Assigned
2.5d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
10.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15 KKelch called Kelcee to schedule for 12/16 between 9 and 11 am. Customer confirmed. 

12/12 KKelch called Kelcee to schedule for 12/17 between 2 and 3 pm. Advised to call back later. 

12/11/25 SReich

Order No: 743528 Customer PO No: SR1507080 Customer: Midmark No Charge Service Request NO: 1507080 Ship To Name: NVA Creature Comfort Animal Clinic Ship To Address: 2150 W Interstate 20 Ship To City/State: Arlington, TX 76017-1664 Waybill (Tracking #): 1ZE444250371019373 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 11-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 053-2436-00 SERIAL #: DESCRIPTION: 255 FACEPLATE


12/11/25 SReich - Spoke to Dyra, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
Installed a new Faceplate. Exam Light was uninstalled and still in the box. Light was not yet mounted into the celling and was not wired yet for electrical. Contacted Midmark tech support and explained that light was still in the shipping box and not yet installed. Midmark stated to complete repair and note that the light has not been installed and working.
🔍 Technician Findings
12/16/2025 Zachary Stieben arrived on site. Found Midmark exam light with a broken Faceplate.
⚠️ Problem Description
Zone 1 WD light not functioning ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 743528 053-2436-00 1.00000
📄 Description
Midmark 255 (Series) (-001 thru -007) LED Procedure Light

Timeline

📞
Case Linked Dec 11, 10:08 AM
Case Number: 00550907
Subject: Midmark Service Request Dispatch Authorization - WO-00137220
Status: Closed
📋
Work Order Created Dec 11, 11:38 AM
Work Order: WO-01324996
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Dec 11, 11:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Dec 11, 12:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 43m, 0m
📅
Status: Ready for Scheduling by Sherry Reich Dec 11, 2:20 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1h 53m
👷
▶
2 Technician Assigned Dec 11, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 15, 10:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-16T15:00:00.000+0000
🔧
Status: Tech On Site by Zachary Stieben Dec 16, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 4m
✔️
Status: Completed by Zachary Stieben Dec 16, 10:46 AM
From: Tech On Site
To: Completed
Duration in Previous: 47m
🚗
▶
2 Travel Added Dec 16, 2:08 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 0.75
🏁
Status: Closed by Zachary Stieben Dec 16, 6:05 PM
From: Completed
To: Closed
Duration in Previous: 7h 18m
🚨 10.7 business days
📄
Status: Ready to Bill by Nancy Suarez Dec 30, 10:46 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 13d 16h, 0m
💰
▶
2 Status: Invoiced Dec 30, 10:53 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250120

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 10.1 business days (threshold: 1.0 business days)
Exceeded by 9.1 business days

🔗 Related Artifacts

📞
Case 00550907
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Dec 16, 10:00 AM
Created
Dec 11, 11:38 AM
Invoice #
SM-250120

Work Details (3)

Name Type Status Qty Amount Date
WL-03039347 Travel Open 56 $110.00 Dec 16, 2:08 PM
WL-03039363 Labor Open 1.5 $0.00 Dec 16, 2:10 PM
WL-03039364 Labor Open 0.75 $82.50 Dec 16, 2:10 PM

Details