Midmark Service Request Dispatch Authorization - WO-00137212
Closed
Zone 2
NWD-C983
Parts are shipping UPS NDA - Tracking # 1ZE444250170946699 If part(s) are identified after speaking with Midmark Tech
Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part
number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a
revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Completed 743477 014-0419-00 1.00000 1ZE444250170946699
Ship Exchanged Completed 743477 002-10070-00 1.00000 1ZE444250170946699
Ship Exchanged Completed 743477 002-10017-00 1.00000 1ZE444250170946699
Per Roger at this location, he emailed us on Friday with the information below. If at all possible, can we have someone reach out to him as soon as possible? Thank you. 😊
I am disappointed EMSAR. They called yesterday and gave me a ticket number (01325021) and said they would call back and schedule. I have heard nothing, and we are almost at the end of business for today. This system is down and we need assistance.
12/15/25 SReich - Per a teams message from M Owens, placed in RFS so she can schedule.
12/15 MOwens Called and spoke to Roger Huffman. I told him the parts are scheduled to deliver by 3PM Today. He said the location is open until 4pm M-F. The visit is schedule for Wed. 12/17 with eta between 10-11am so he has enough time to run the unit.
Parts are shipping UPS NDA - Tracking # 1ZE444250170946699
🔧Work Performed
Covers removed
Unit out into service mode
Fill and vent valve voltages checked- passed
Heating element resistance- passed
Incoming voltage- passed
Door motor- passed
Fuses- passed
Began to install the new manifold and noticed burn marks.
Burn marks were found on main pc board connection
Burn marks on power inlet connector
Power cord melted
Circuit board is compromised and allow excess power to bypass fuses.
🔍Technician Findings
Unit located
Parts located
⚠️Problem Description
Zone 2
NWD-C983
Parts are shipping UPS NDA - Tracking # 1ZE444250170946699 If part(s) are identified after speaking with Midmark Tech
Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part
number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a
revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Completed 743477 014-0419-00 1.00000 1ZE444250170946699
Ship Exchanged Completed 743477 002-10070-00 1.00000 1ZE444250170946699
Ship Exchanged Completed 743477 002-10017-00 1.00000 1ZE444250170946699
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +12762060100
Completed Dec 15, 2025
Called and spoke to Roger Huffman. I told him the parts are scheduled to deliver by 3PM Today. He said the location is open until 4pm M-F. The visit is schedule for Wed. 12/17 with eta between 10-11am so he has enough time to run the unit.
📋
Outbound to +12762060100
Completed Dec 11, 2025
spoke with Roger and I gave him the work order number and told him a coordinator will call to schedule the onsite visit
Work Order: WO-01325021
Account: MIDMARK
Customer Case Number: SR 1505466 WO-00137212
Location: Planned Parenthood
Address: 2207 Peters Creek Rd, Roanoke, VA 24017
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V959862
Contact Name: Roger Huffman
Contact Phone: (276) 206-0100
Contact E