Midmark Service Request Dispatch Authorization - WO-00137236
Closed
Travel Zone 1
PROBLEM SUMMARY
WD / Door switch error 0744-0824
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/18 KKelch called Kassi to schedule for today between 12 and 2 pm. Customer confirmed.
12/15/2025jsells
Ship To Name: Physicians Dermatology of AZ
Ship To Address: 20542 N Lake Pleasant Rd Ste 105
Ship To City/State: Peoria, AZ 85382-9749
Waybill (Tracking #): 1ZE444250170609795
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 16-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY
LINE NO: 2.1 QTY: 1 ITEM: 002-10899-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR SWITCH AND HARNESS
12/11 KKelch called Kassi to schedule for 12/15 between 8 and 10 am. Customer confirmed.
12/11/2025 SRobinson- Called Kassi Slater, 1(623) 404-0155. Gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
12/15disassembled door tested, found the motor stalling in high position not allowing the door switch to fully engage. Dale at midmark shipping new motor assembly.
12/18 parts installed and 2 test cycles ran
🔍Technician Findings
door switch not being engaged
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD / Door switch error 0744-0824
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +16234040155
Completed Dec 18, 2025
12/18 KKelch called Kassi to schedule for today between 12 and 2 pm. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: kassi.slater@pdazskin.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01325023Location: Physicians Dermatology of AZAddress: 20542 N Lake Pleasant Rd, Ste 105 Peoria, AZ 85382-9749Device: M11 (Series) V2818742Problem Description: Travel Zone 1
PROBLEM
📋
Outbound to +16234040155
Completed Dec 11, 2025
12/11 KKelch called Kassi to schedule for 12/15 between 8 and 10 am. Customer confirmed.
📋
Outbound to +16234040155
Completed Dec 11, 2025
12/11/2025 SRobinson- Called Kassi Slater, 1(623) 404-0155. Gave her the WO# and advised a coordinator will be reaching out to schedule.
📅
WO-01325023 - Repair - M11 (Series) - Peoria - Physicians Dermatology of AZ
Dec 18, 2025 2:00pm – 4:00pm
Work Order: WO-01325023
Account: MIDMARK
Customer Case Number: SR 1507300 WO-00137236
Location: Physicians Dermatology of AZ
Address: 20542 N Lake Pleasant Rd, Ste 105, Peoria, AZ 85382-9749
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2818742
Contact Name: Kassi Slater
Contact Phone:
PDF
SRA_WO-00137236_ver1
Dec 11, 2025
PDF
SRA_WO-00137236 Signed
Dec 18, 2025
Timeline
📞
Case Linked Dec 11, 12:44 PM
Case Number:00551005
Subject:Midmark Service Request Dispatch Authorization - WO-00137236
Status:Closed
📋
Work Order Created Dec 11, 1:10 PM
Work Order:WO-01325023
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonDec 11, 1:18 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:8m
👷
▶
2
Technician Assigned Dec 11, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 25m
📅
▶
2
Dispatch Scheduled Dec 11, 3:27 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:43m
⏳3.0 business days
🔧
Status: Tech On Site by Tyler BollmanDec 15, 10:58 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 19h
⏱️
▶
3
5x Labor Added Dec 15, 12:46 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086763
Status:Closed
📦
Status: Awaiting Parts by Tyler Bollman
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 50m
⏳2.0 business days
📅
Status: Ready for Scheduling by Jessica SellsDec 16, 5:24 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:1d 4h
⏳2.8 business days
👷
▶
2
Technician Assigned Dec 18, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 15h
🗓️
▶
2
Status: Scheduled Dec 18, 10:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-18T19:00:00.000+0000
🔧
Status: Tech On Site by Tyler BollmanDec 18, 2:03 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3h 49m
⏱️
3x Labor Added Dec 18, 2:29 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2, 23
✔️
Status: Completed by Tyler BollmanDec 18, 3:03 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:59m, 0m
🚨10.0 business days
📄
▶
3
Status: Ready to Bill Dec 31, 12:59 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-250234
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 9.5 business days (threshold: 1.0 business days)