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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325099 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ANMED HEALTH — 800 N FANT ST, ANDERSON SC, 29624-3415

Dec 11, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (26 biz days early)
Active: 15 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Mar 21, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 23, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Mar 11, 2026
52 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 20, 2026
7 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 21, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Dec 11, 2025 Completed: Mar 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 23 Ready for Scheduling ▶ Running 8 8
Dec 23 → Mar 11 Ready for Release ⏸ Paused 52 —
Mar 11 → Mar 20 Scheduled ▶ Running 7 15
Mar 20 → Mar 21 Tech On Site ▶ Running 0 15
Dispatch 0.0d
Holding 52.5d (excluded)
Coordinators 16.0d
Field Work 0.2d
Billing 11.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
52.5 days
Coordinators
16.0 days
Over SLA
Field Work
0.2 days
Billing
11.2 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Mar 21, 2026 (37 days early)
📅
67.6 days Total Age
⏱️
52.5d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551026
GE FMI 32097 - Anmed
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeremy Tessier
Owner
Shelby Robinson
Created
Dec 11, 2025
Work Orders from this Case (5)
WO-01325095 Invoiced
FCO • Ryan Lewis
Created: Dec 11, 2025 • Closed: Mar 20, 2026
WO-01325096 Invoiced
FCO • Ryan Lewis
Created: Dec 11, 2025 • Closed: Mar 20, 2026
WO-01325099 (current) Invoiced
FCO • Ryan Lewis
Created: Dec 11, 2025 • Closed: Mar 20, 2026
WO-01325101 Invoiced
FCO • Ryan Lewis
Created: Dec 11, 2025 • Closed: Mar 20, 2026
WO-01325105 Invoiced
FCO • Ryan Lewis
Created: Dec 11, 2025 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 52.5 days stuck in "Ready for Release"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.6d / 1.0d SLA
Ready for Release
52.5d
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
9.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/19/2026 MHamersley - while researching for reply to email: found email communications between Jeremy and Fady, dtd 02/09/2026, waiting for reply from Jeremy to confirm and schedule ... 01/02/2026 MHamersley - called 864-512-1403, spoke to Jeremy, he insisted that i wasn't supposed to call him directly and need to contact GE 1800 #; sent email: jeremy.tessier@gehealthcare.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:57 PM
Case Number: 00551026
Subject: GE FMI 32097 - Anmed
Status: Closed
📋
▶
2 Work Order Created Dec 11, 2:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 12d 1h
🚨 53.0 business days
👷
▶
3 Technician Assigned Mar 11, 5:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-20T05:00:00.000+0000, 2026-03-20T00:00:00.000+0000, 2026-03-20T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 78d 0h
⚠️ 7.9 business days
🔧
Status: Tech On Site by Ryan Lewis Mar 20, 6:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 1h
⏱️
▶
2 2x Labor Added Mar 20, 9:25 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 101
✔️
Status: Completed by Ryan Lewis Mar 20, 9:32 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 25m
🏁
Status: Closed by Ryan Lewis Mar 20, 9:39 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 4.3 business days
⏱️
▶
2 Labor Added Mar 26, 9:31 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 11h
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Apr 1, 11:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 6, 10:43 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 35m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Ready for Scheduling
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00551026
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Mar 20, 9:00 AM
Created
Dec 11, 2:14 PM
Invoice #
SM-258486

Work Details (4)

Name Type Status Qty Amount Date
WL-03154118 Labor Open 1 $100.00 Mar 20, 9:25 PM
WL-03154119 Labor Open 1.25 $0.00 Mar 20, 9:25 PM
WL-03154120 Travel Open 101 $0.00 Mar 20, 9:27 PM
WL-03160328 Labor Open 0.016666666666667 $38.00 Mar 26, 9:31 AM

Details