Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325103 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech - Drop Shipment • PC

📍 Conviva Coconut Creek Specialty — 4828 Coconut Creek Parkway, Coconut Creek FL, 33063

Dec 11, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Awaiting Parts
Dec 11 → Feb 17, 2026
44 business days (not counted)
▶ Clock Running
Status: L2 Review
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 11, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Feb 17 Awaiting Parts ⏸ Paused 44 —
Feb 17 → Feb 19 L2 Review ▶ Running 2 2
Feb 19 → Feb 19 Completed ▶ Running 0 2
Feb 19 → Feb 19 Assigned ▶ Running 0 2
Dispatch 0.0d
Material Management 44.6d
Coordinators 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
44.6 days
Over SLA
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 11, 2025 Due: Jan 9, 2026 Completed: Feb 19, 2026 (40 days late)
📅
46.6 days Total Age
⏱️
44.6d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
43.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551042
<no subject>
Closed
Name: Jhon Ledesma Phone: 7866966849 Email: Jledesma@convivasolutions.com Notes: This machine needs a new set of alligator clips. Model: Burdick - ELI 250c Model Type: EKG Asset ID: 13255369
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jhon Ledesma
Owner
Virtual Tech
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01325103 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Dec 11, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 44.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 43.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
44.6d / 3.0d SLA
L2 Review
3.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Name: Jhon Ledesma Phone: 7866966849 Email: Jledesma@convivasolutions.com Notes: This machine needs a new set of alligator clips. Model: Burdick - ELI 250c Model Type: EKG Asset ID: 13255369 https://www.ebiotrack.com/workorder.php?wo=70303

Timeline

📞
Case Linked Dec 11, 2:10 PM
Case Number: 00551042
Subject: <no subject>
Status: Closed
📋
▶
3 Work Order Created Dec 11, 2:16 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086637
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 45.0 business days
🔩
▶
2 2x Parts Added Feb 17, 8:42 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by John Rolston
From: Awaiting Parts
To: L2 Review
Duration in Previous: 67d 18h
⏳ 3.0 business days
✔️
▶
4 Status: Completed Feb 19, 11:06 AM
Status: Completed → Labor Added → Technician Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Feb 23, 2:03 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254672
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Awaiting Parts
Duration: 44.6 business days (threshold: 3.0 business days)
Exceeded by 41.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00551042
Closed
📦
Parts Order 00086637
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 11, 2:16 PM
Invoice #
SM-254672

Work Details (3)

Name Type Status Qty Amount Date
WL-03108305 Parts Open 1 $75.42 Feb 17, 8:42 AM
WL-03108306 Expenses Open 1 $17.45 Feb 17, 8:42 AM
WL-03111914 Labor Open 0.016666666666667 $29.75 Feb 19, 11:07 AM

Details