Q-00031530
**Service requested to be completed ASAP**
Type of Service Requested: Urgent formalin leak at grossing station, need to replace parts. ( The parts should be there no later than Friday.)
Make / Model: MB1060R-0192475-01
Serial Number: MB1060R
Are Parts Required for Service: Yes
Is OEM Shipping Parts: Yes
Number of Parts Shipping: 8
ETA for Part Arrival: 12/12/2025
Parts Description(s): Fittings and probes
Specialized Tool Requirement: None, PPE recommended due to formalin exposure
Tech will need,
1 Mopec service sticker, LBL-014
PPE recommended due to formalin exposure.
12/15 KSmith -- Scheduled for tomorrow with Jessica. 8-10am
12/12/2025 SRobinson- Per Jessica, case 00551317 parts have arrived and they are ready to schedule. Advised coordinator and putting WO in RFS.
🔧Work Performed
Removed both front panels to access formalin reservoir. Removed reservoir and filled tank with water all the way to the top and no leak found. Customer stated she was able to put 5 gallons of formalin in and unit did not stop when full. Cleaned all transducer rods and reinstalled tank. Left covers off and filled with formalin and unit stopped pumping when it was full. Inspected for leaks and none present. There is evidence that unit was able to overfill and was leaking out the top. Customer was standing with me and we witnessed no leaks in the tank. Reinstalled cover and peg board and returned unit to service. Advised Mopec of my evaluation.
🔍Technician Findings
No leaks found although there was evidence that unit leaked at the very top of the reservoir.
⚠️Problem Description
Q-00031530
**Service requested to be completed ASAP**
Type of Service Requested: Urgent formalin leak at grossing station, need to replace parts. ( The parts should be there no later than Friday.)
Make / Model: MB1060R-0192475-01
Serial Number: MB1060R
Are Parts Required for Service: Yes
Is OEM Shipping Parts: Yes
Number of Parts Shipping: 8
ETA for Part Arrival: 12/12/2025
Parts Description(s): Fittings and probes
Specialized Tool Requirement: None, PPE recommended due to formalin exposure
Tech will need,
1 Mopec service sticker, LBL-014
PPE recommended due to formalin exposure.
📄Description
Mopec - MB1060 - Grossing Station
📋
Outbound to +16176652250
Completed Dec 15, 2025
Scheduled for tomorrow with Jessica. 8-10am
Dec 15, 2025 12:51pm
@Kourtney Smith this is a parking garage that is very close to the height of my truck. Need to find a tech with a smaller vehicle.
📅
WO-01325172 - Repair - Cambridge - Cambridge Health
Dec 16, 2025 9:00am – 10:00am
Work Order: WO-01325172
Account: MOPEC
Customer Case Number:
Location: Cambridge Health
Address: 1493 Cambridge St, Cambridge, MA 02115
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Texeira
Contact Phone: 617-665-2250
Contact Email: jteixeira@challiance.org
Due Date: 12/22/2025
Schedule
PDF
SPO072054 PO
Dec 11, 2025
PDF
Cambridge Request for Estimate or Service
Dec 11, 2025
Timeline
📞
Case Linked Dec 10, 12:32 PM
Case Number:00550607
Subject:URGENT L2 Review - Healthcare
Status:Closed
⏳2.0 business days
📋
▶
3
Work Order Created Dec 11, 4:32 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 12, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 40m
👤
Status: Awaiting Parts - Customer by Kourtney SmithDec 12, 9:21 AM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:5m
📅
Status: Ready for Scheduling by Shelby RobinsonDec 12, 1:55 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4h 34m
⏳1.0 business days
👷
▶
2
Technician Assigned Dec 14, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 2h
📅
▶
2
Dispatch Scheduled Dec 15, 11:35 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:19h 11m
🔧
Status: Tech On Site by Paul BonangDec 16, 10:11 AM
From:Scheduled
To:Tech On Site
Duration in Previous:22h 35m
✔️
Status: Completed by Paul BonangDec 16, 3:07 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 55m
⏱️
▶
2
5x Labor Added Dec 16, 3:21 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:19m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 18, 4:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Dec 18, 5:35 PM
Invoice Number:SM-249399
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)