Account: PEMBROKE FIRE DEPARTMENT
Location: Pembroke Fire Department
Address: 172 Center Street, Pembroke, MA 02359
Manufacturer: Stryker
Model #: 6390
Serial: unknown - tech will provide
Contact Name: Mark Gassiraro
Contact Phone: 781-760-7384
Contact Email: mgassiraro@pembrokefire.org
Description: Powerload in A-1 does not seem to be getting power and battery depleted. Possibly has loose power wire to anchor because battery was just replaced a month ago.
DO NOT SEND PARTS FOR THIS WORK ORDER REQUEST.
https://www.ebiotrack.com/workorder.php?wo=70316
12/15 KSmith -- FSE rescheduled for today due to another site rescheduling
12/12 KSmith -- Scheduled for 12/16 with Mark. 9-11am
12/12 KSmith -- Sent email to schedule for 12/16
🔧Work Performed
Removed trolley, transfer and anchor to access power wires. Checked voltage at wires and received 13.4 volts. I then checked battery and received 13.06 volts at the battery. Reinstalled unit and cycled unit up and down with stretcher multiple times with no issues.
🔍Technician Findings
Could not find any issues at this time.
⚠️Problem Description
Account: PEMBROKE FIRE DEPARTMENT
Location: Pembroke Fire Department
Address: 172 Center Street, Pembroke, MA 02359
Manufacturer: Stryker
Model #: 6390
Serial: unknown - tech will provide
Contact Name: Mark Gassiraro
Contact Phone: 781-760-7384
Contact Email: mgassiraro@pembrokefire.org
Description: Powerload in A-1 does not seem to be getting power and battery depleted. Possibly has loose power wire to anchor because battery was just replaced a month ago.
DO NOT SEND PARTS FOR THIS WORK ORDER REQUEST.
https://www.ebiotrack.com/workorder.php?wo=70316
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Pembroke Fire Department -- EMS Repair -- WO-01325180
Completed Dec 12, 2025
From: mgassiraro@pembrokefire.org
To: ksmith@emsar.com
Yes, that would be great
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, December 12, 2025 8:43:43 AM
To: Mark Gassiraro <mgassiraro@pembrokefire.org>
Subject: Pembroke Fire Department -- EMS Repair -- WO-01325180
[EXTERNAL EMAIL] DO NOT CLICK links or attachments unless you recognize the sender and know the content is safe.
Good Morning Mark,
We received the request for service on y
📧
Email: Pembroke Fire Department -- EMS Repair -- WO-01325180
Completed Dec 12, 2025
To: mgassiraro@pembrokefire.org
CC:
BCC:
Attachment: --none--
Subject: Pembroke Fire Department -- EMS Repair -- WO-01325180
Body:
Good Morning Mark,
We received the request for service on your power load unit.
Would Tuesday, December 16th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal no
📅
WO-01325180 - Evaluation - Pembroke - Pembroke Fire Department
Dec 15, 2025 9:00am – 10:00am
Work Order: WO-01325180
Account: PEMBROKE FIRE DEPARTMENT
Customer Case Number:
Location: Pembroke Fire Department
Address: 172 Center Street, Pembroke, MA 02359
Manufacturer:
Model #:
Serial #:
Contact Name: Mark Gassiraro
Contact Phone: 781-760-7384
Contact Email: mgassiraro@pembrokefire.org
D
Timeline
📞
Case Linked Dec 11, 2:05 PM
Case Number:00551039
Subject:PEMBROKE FIRE DEPARTMENT
Status:Closed
📋
▶
2
Work Order Created Dec 11, 4:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 12, 7:45 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
🗓️
▶
2
Status: Scheduled Dec 12, 9:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-16T14:00:00.000+0000
⏳1.9 business days
📅
Dispatch Scheduled by Kourtney SmithDec 15, 7:33 AM
Scheduled For:2025-12-15T14:00:00.000+0000
🔧
Status: Tech On Site by Paul BonangDec 15, 11:04 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
✔️
Status: Completed by Paul BonangDec 15, 5:05 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 1m
⏱️
▶
2
3x Labor Added Dec 15, 5:13 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:8m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonDec 17, 6:16 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 1h, 0m
🧾
Invoice Created Dec 18, 5:35 PM
Invoice Number:SM-249328
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)