12-16 Mburris called site spoke with Paul and he asked for 12-19 between 8am and 10am
12-15 Mburris called site LM on Vmail
12-12 Mburris email sent to POC
🔧Work Performed
trouble shoot,removed paper cover,checked covers,checked roller,cleaned roller assembly,put cover back on,attempt to print and have paper feed through but would not feed through,motor glitches for a split second,unit will need to go to emsar depot,advised the customer,emsar will reach out.
🔍Technician Findings
unit is not feeding paper through,motor does not run
⚠️Problem Description
EKG
asset 13285751
it is not feeding the paper through https://www.ebiotrack.com/workorder.php?wo=70323
📋
Outbound to +13235412198
Completed Dec 16, 2025
12-16 Mburris called site spoke with Paul and he asked for 12-19 between 8am and 10am
📋
Outbound to +13235412198
Completed Dec 15, 2025
12-15 Mburris called site LM on Vmail
📧
Email: EMSAR Request for service at Carelon - Downtown LA (Email to schedule service)
Completed Dec 12, 2025
To: paul.miranda@caremore.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Carelon - Downtown LA (Email to schedule service)
Body:
Hi Paul Miranda,
I hope you’re doing well. I’m reaching out to schedule a service appointment for EKG
asset 13285751
it is not feeding the paper through.
Here’s the location information we have on file:
Location:
Carelon - Downtown LA
2200 W. 3rd St. Ste 100
Los Angeles, CA 90057
Contact:
Paul Miranda
32354121
📅
WO-01325196 - Virtual Tech - Field Repair - Los Angeles - Carelon - Downtown LA
Dec 19, 2025 10:30am – 12:30pm
Work Order: WO-01325196
Account: Carelon
Customer Case Number:
Location: Carelon - Downtown LA
Address: 2200 W. 3rd St. Ste 100, Los Angeles, CA 90057
Manufacturer:
Model #:
Serial #:
Contact Name: Paul Miranda
Contact Phone: 3235412198
Contact Email: paul.miranda@caremore.com
Due Date: 12/17/20
Timeline
📞
Case Linked Dec 11, 4:26 PM
Case Number:00551098
Subject:URGENT EKG REPAIR
Status:Closed
📋
▶
2
Work Order Created Dec 12, 8:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 12, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 25m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 16, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-19T16:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisDec 18, 8:14 AM
Scheduled For:2025-12-19T15:30:00.000+0000
⏳2.0 business days
⏱️
▶
2
3x Labor Added Dec 19, 8:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed, Incomplete
To:Completed, Incomplete, Closed
Duration in Previous:3d 4h, 0m
⏳2.4 business days
📄
▶
3
Status: Ready to Bill Dec 23, 4:11 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-249858
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)