12/23/25 RBerry- Spoke with Rodney List, scheduled for 12/30/25 with arrival time between 11AM-1PM. Technician will need to Ring back door bell by truck bays
12/23/25 RBerry- LM with Rodney List to discuss scheduling. Looking at scheduling for 12/30/25. Arrival time between 11AM-1PM.
12/22/25 RBerry- Parts should ship today. Waiting for tracking information to schedule.
12/19/2025 CRamen left a vm that parts are on order and shipping to tech Brandon Green and as soon as he gets those parts we will call to schedule. Script error...messages SRamen
🔧Work Performed
repair completed with parts listed as below
Pt R upper brace x1, screw x1, nut x1, washer x1
tested unit
unit working as intended and placed back into service
12/23/25 RBerry- Spoke with Rodney List, scheduled for 12/30/25 with arrival time between 11AM-1PM. Technician will need to Ring back door bell by truck bays
📋
Outbound to +16144776012
Completed Dec 23, 2025
12/23/25 RBerry- LM with Rodney List to discuss scheduling. Looking at scheduling for 12/30/25. Arrival time between 11AM-1PM.
📋
Outbound to +16144776012
Completed Dec 19, 2025
12/19/2025 CRamen left a vm that parts are on order and shipping to tech Brandon Green and as soon as he gets those parts we will call to schedule
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: rlist@fcems-oh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01325206Location: Fayette County EMSAddress: 115 East Temple St Washington Ch, OH 43160Device: Model 28-Z 13N-279474Problem Description: Q-00031569
Follow-up to WO-01323981
1525829 RH up
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: rlist@fcems-oh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01325206Location: Fayette County EMSAddress: 115 East Temple St Washington Ch, OH 43160Device: Model 28-Z 13N-279474Problem Description: Q-00031569
Follow-up to WO-01323981
1525829 RH up
📅
WO-01325206 - Repair - Model 28-Z - Washington Ch - Fayette County EMS
Dec 30, 2025 11:45am – 1:45pm
Work Order: WO-01325206
Account: FAYETTE COUNTY EMS
Customer Case Number:
Location: Fayette County EMS
Address: 115 East Temple St, Washington Ch, OH 43160
Manufacturer: Ferno
Model #: Model 28-Z
Serial #: 13N-279474
Contact Name: Rodney List
Contact Phone: 7403356137 Cell : 614-477-6012
Contact Em
Timeline
📞
Case Linked Dec 11, 2:34 PM
Case Number:00551053
Subject:L2 review
Status:Closed
📋
▶
2
Work Order Created Dec 12, 9:22 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 12, 11:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 27m
⚠️6.0 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 19, 2:37 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 2h
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 22, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 19h
🔩
▶
2
5x Parts Added Dec 22, 11:43 AM
5x Parts Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 23, 1:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-30T16:45:00.000+0000
⚠️6.0 business days
⏱️
▶
2
5x Labor Added Dec 30, 5:44 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 4h, 0m
📄
▶
2
Status: Ready to Bill Dec 31, 4:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.9 business days
🧾
Invoice Created Jan 5, 8:17 AM
Invoice Number:SM-250282
Bottlenecks
Awaiting Parts
Duration: 5.9 business days (threshold: 3.0 business days)
Exceeded by 2.9 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)