Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325216 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL ADDISON — 5290 BELT LINE RD STE 134, Dallas TX, 75254-7512

Dec 12, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 187 biz days overdue
Active: 199 biz days
Paused: 17 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
198d
▶ Clock Running
Status: On Hold
Dec 12 → Sep 28, 2026
198 business days (counted)
Running total: 198 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 28 → Sep 29, 2026
1 business day (counted)
Running total: 199 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 23, 2026
17 business days (not counted)
Created: Dec 12, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Sep 28 On Hold ▶ Running 198 198
Sep 28 → Sep 29 L2 Screening ▶ Running 1 199
Sep 29 → Oct 23 Awaiting Parts ⏸ Paused 17 —
Dispatch 1.0d
Holding 199.0d (excluded)
⚠ Overdue
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
199.0 days
Created: Dec 12, 2025 Due: Jun 30, 2026 (115 days overdue)
📅
217.0 days Total Age
⏱️
199.0d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
0.0d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551198
eBiotrack - Automated New Inspection Created
Closed
Inspection: Vaporizer PM - Vaporizer 5 pcs https://www.ebiotrack.com/inspection.php?iid=31912
Priority
Standard
Origin
Email
Reason
New Case
Contact
Addison Staff
Owner
Jessica Sells
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325216 (current) Awaiting Parts
Preventive Maintenance
Created: Dec 12, 2025
Blocked - Action Required
Awaiting Parts • 314 days old
🚨
Primary Delay 199.0 days stuck in "On Hold"
⏱️
Total Delay 0.0 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
199.0d
L2 Screening
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/28/26 LOberg - L2 to order vaporizers


12/12/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenance"

⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=31912

Timeline

📞
Case Linked Dec 12, 12:00 AM
Case Number: 00551198
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:01 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Jessica Sells
From: Entered
To: On Hold
Duration in Previous: 2m
🚨 199.0 business days
🔍
Status: L2 Screening by Lauren Oberg Sep 28, 7:47 PM
From: On Hold
To: L2 Screening
Duration in Previous: 290d 8h
📦
▶
2 Parts Requested Sep 29, 2:45 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 18h 57m
⏳ 4.0 business days
📦
Parts Requested Oct 2, 10:50 AM
Order: 00109297
Status: Submitted

Bottlenecks

L2 Screening
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

📞
Case 00551198
Closed
📦
Parts Order 00108978
In-Process
📦
Parts Order 00109297
Submitted

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Dec 12, 10:01 AM
Invoice #
N/A

Details