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WO-01325218 ↗ ServiceMax

RELIANCE MEDICAL TRANSPORT • Repair • P7

📍 Reliance Medical Transport - Challedon Dr. (ID: 24085) — 5261 Challedon Dr., Virginia Beach VA, 23462

Dec 12, 2025 → Apr 23, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 23, 2025
✗ SLA Missed (46 biz days late)
Active: 53 biz days
Paused: 37 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Apr 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 12 → Dec 22, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
⏸37d
⏸ Clock Paused
Status: Awaiting Parts
Dec 22 → Feb 17, 2026
37 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 28, 2026
0 business days (counted)
Running total: 14 of 7 biz days used
39d
▶ Clock Running
Status: Incomplete
Feb 28 → Apr 23, 2026
39 business days (counted)
Running total: 53 of 7 biz days used
Created: Dec 12, 2025 Canceled: Apr 23, 2026
Business Days Used 53 / 7
0 7d budget +46d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 7
Dec 12 → Dec 22 L2 Screening ▶ Running 6 6 / 7
Dec 22 → Feb 17 Awaiting Parts ⏸ Paused 37 —
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 7 / 7
Feb 18 → Feb 20 Assigned ▶ Running 2 9 / 7
Feb 20 → Feb 27 Scheduled ▶ Running 5 14 / 7
Feb 27 → Feb 28 Tech On Site ▶ Running 0 14 / 7
Feb 28 → Apr 23 Incomplete ▶ Running 39 53 / 7
Dispatch 7.0d
Material Management 37.3d
Coordinators 9.6d
Field Work 1.0d
Incomplete 39.0d (excluded)
✗ SLA Missed
Dispatch
7.0 days
Over SLA
Material Management
37.3 days
Over SLA
Coordinators
9.6 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
39.0 days
Created: Dec 12, 2025 Due: Feb 25, 2026 Completed: Apr 23, 2026 (56 days late)
📅
91.0 days Total Age
⏱️
39.0d in Incomplete Longest Stage
🔄
8 transitions Status Changes
⚠️
46.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550636
EMS L2 Review
Closed
Q-00031583 Head pin for performance load fell off and I do not have one to replace it with. 1 pin assembly, 6506-001-021 1 hydraulic hose, 6500-001-211 1 qt. fluid, Mobil 1 Fluid if needed
Priority
Critical
Origin
Email
Reason
New Case
Contact
Kari Calhoun
Owner
Kimberly Hardison
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01325218 (current) Canceled
Repair • Rozier Cole
Created: Dec 12, 2025
Behind Schedule - Needs Attention
Canceled • 246 days old
🚨
Primary Delay 39.0 days stuck in "Incomplete"
⏱️
Total Delay 46.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
7.0d / 1.0d SLA
Awaiting Parts
37.3d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Incomplete
39.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/23/26 NB - Per tech notes: WO NEEDS TO BE CANCELLED - 13261442 (component on this WO) IS AN ASSETT TAG NUMBER ASSOCIATED WITH SN#080940664. Repair completed on: WO# 01352872
🔧 Work Performed
WO NEEDS TO BE CANCELLED - 13261442 IS AN ASSETT TAG NUMBER ASSOCIATED WITH S#080940664 WO# 01352872
🔍 Technician Findings
WO NEEDS TO BE CANCELLED - 13261442 IS AN ASSETT TAG NUMBER ASSOCIATED WITH S#080940664 WO# 01352872
⚠️ Problem Description
Q-00031583 Head pin for performance load fell off and I do not have one to replace it with. 1 pin assembly, 6392-001-061S 1 hydraulic hose, 6500-001-211 1 qt. fluid, Mobil 1 Fluid if needed https://www.ebiotrack.com/workorder.php?wo=70329
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 10, 1:42 PM
Case Number: 00550636
Subject: EMS L2 Review
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Dec 12, 10:06 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
⚠️ 7.0 business days
📦
▶
2 Parts Requested Dec 22, 4:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 10d 6h
🚨 37.9 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 17, 3:47 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 56d 23h
👷
▶
2 Status: Assigned Feb 18, 9:38 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Rozier Cole
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 20, 8:45 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1d 23h
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 23, 2:52 PM
Scheduled For: 2026-02-25T18:00:00.000+0000, 2026-02-26T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rozier Cole Feb 26, 8:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 11h
⏳ 1.4 business days
⚠️
Status: Incomplete by Rozier Cole Feb 27, 11:08 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 1d 2h
🚨 39.1 business days
🚫
Status: Canceled by Natosha Beierschmitt Apr 23, 4:39 PM
From: Incomplete
To: Canceled
Duration in Previous: 54d 16h

Bottlenecks

L2 Screening
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Awaiting Parts
Duration: 37.3 business days (threshold: 3.0 business days)
Exceeded by 34.3 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00550636
Closed
📦
Parts Order 00087143
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
MedPro
Technician
Rozier Cole
Scheduled
N/A
Created
Dec 12, 10:06 AM
Invoice #
N/A

Details