Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325223 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL LONG BEACH — 6463 E PCH, Long Beach CA, 90803

Dec 12, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 204 biz days overdue
Active: 216 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
204d
▶ Clock Running
Status: On Hold
Dec 12 → Oct 6, 2026
204 business days (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: L2 Screening
Oct 6 → Oct 23, 2026
12 business days (counted)
Running total: 216 of ? biz days used
Created: Dec 12, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Oct 6 On Hold ▶ Running 204 204
Oct 6 → Oct 23 L2 Screening ▶ Running 12 216
Dispatch 0.0d
Holding 205.0d (excluded)
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
205.0 days
Created: Dec 12, 2025 Due: Jun 30, 2026 (115 days overdue)
📅
217.0 days Total Age
⏱️
205.0d in On Hold Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551210
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer 4 pieces https://www.ebiotrack.com/inspection.php?iid=31924
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325223 (current) L2 Screening
Preventive Maintenance
Created: Dec 12, 2025
On Track
L2 Screening • 314 days old
🚨
Primary Delay 205.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
205.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6 L2 please order Vaporizers


12/12/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenance

⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=31924

Timeline

📞
Case Linked Dec 12, 12:03 AM
Case Number: 00551210
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:19 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Sherry Reich
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 205.0 business days
🔍
Status: L2 Screening by Lauren Oberg Oct 6, 2:46 PM
From: On Hold
To: L2 Screening
Duration in Previous: 298d 3h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00551210
Closed

ℹ️ Work Order Details

Status
L2 Screening
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Dec 12, 10:19 AM
Invoice #
N/A

Details