Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325225 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - STUD — 12157 Ventura Blvd, Studio City CA, 91604

Dec 12, 2025 → Feb 19, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 20)
⏸ 26d excluded (parts wait + holding)
✗ SLA Missed (24d late)
Dispatch 0.0d
Holding 50.0d (excluded)
Coordinators 1.8d
Billing 7.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
50.0 days
Coordinators
1.8 days
Billing
7.5 days
Over SLA
Created: Dec 12, 2025 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
50.3 days Total Age
⏱️
31.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551202
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. 3 Pieces https://www.ebiotrack.com/inspection.php?iid=31916
Priority
Standard
Origin
Email
Reason
New Case
Contact
Studio City Staff
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325225 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Dec 12, 2025 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 31.0 days stuck in "On Hold"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
31.0d
Ready for Release
19.0d
Scheduled
1.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
0.4d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 RBerry- Received confirmation from Fantasia Waddell to schedule for 2/19 with an arrival time between 8-10AM. See logged email on WO-01313721



Tracking

1Z9S5R860342044424

1Z9A5E860341529662


Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


12/12/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenance.

🔧 Work Performed
completed vaporizer exchange on 2 units,3rd unit was installed but had leak issue loaner from other site,spoke with Reah at emsar was asked to put the old vaporizer back on,install of 2 vaporizers complete.
🔍 Technician Findings
3 units need exchange,found 1 of the issue
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. 3 Pieces https://www.ebiotrack.com/inspection.php?iid=31916 Tracking: 1Z9S5R860342044424 1Z9A5E860341529662

Timeline

📞
Case Linked Dec 12, 12:01 AM
Case Number: 00551202
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:22 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Shelby Robinson
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 31.0 business days
✅
Status: Ready for Release by Dylan Nakoff Jan 23, 9:01 AM
From: On Hold
To: Ready for Release
Duration in Previous: 41d 22h
🚨 19.0 business days
👷
▶
3 Technician Assigned Feb 18, 2:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 26d 5h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-19T17:30:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Feb 19, 8:49 PM
Type: Labor, Travel
Status: Open
Qty: 2, 3, 55
✔️
Status: Completed by Rene Yescas Feb 19, 9:05 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏳ 3.4 business days
🔩
▶
2 2x Parts Added Feb 24, 9:58 AM
2x Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 4d 12h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 3h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
💵
Status: Billing Review by Yecenia Campos Mar 4, 5:09 PM
From: Invoiced
To: Billing Review
Duration in Previous: 3h 17m
💰
Status: Invoiced by Diane Patton Mar 4, 5:27 PM
From: Billing Review
To: Invoiced
Duration in Previous: 18m
🧾
Invoice Created Mar 4, 5:42 PM
Invoice Number: SM-255587

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00551202
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Rene Yescas
Scheduled
Feb 19, 12:30 PM
Created
Dec 12, 10:22 AM
Invoice #
SM-255587

Work Details (5)

Name Type Status Qty Amount Date
WL-03113154 Labor Open 2 $0.00 Feb 19, 8:49 PM
WL-03113155 Labor Open 3 $0.00 Feb 19, 8:49 PM
WL-03113156 Travel Open 55 $275.00 Feb 19, 8:49 PM
WL-03117355 Parts Open 2 $780.00 Feb 24, 9:58 AM
WL-03117358 Expenses Open 1 $36.00 Feb 24, 9:59 AM

Details