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← WO Overview

WO-01325227 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Mueller — 2015 Aldrich St, Austin TX, 78723

Dec 12, 2025 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (69 biz days late)
Active: 81 biz days
🕐 Clock stopped: Tech Off Site (Apr 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
73d
▶ Clock Running
Status: On Hold
Dec 12 → Mar 31, 2026
73 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 7, 2026
5 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Entered
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 78 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 10, 2026
3 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 11, 2026
0 business days (counted)
Running total: 81 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Apr 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Mar 31 On Hold ▶ Running 73 73
Mar 31 → Mar 31 Assigned ▶ Running 0 73
Mar 31 → Apr 7 Scheduled ▶ Running 5 78
Apr 7 → Apr 7 Entered ▶ Running 0 78
Apr 7 → Apr 7 Assigned ▶ Running 0 78
Apr 7 → Apr 10 Scheduled ▶ Running 3 81
Apr 10 → Apr 11 Tech On Site ▶ Running 0 81
Dispatch 0.0d
Holding 74.0d (excluded)
Coordinators 9.3d
Field Work 1.0d
Billing 15.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
74.0 days
Coordinators
9.3 days
Over SLA
Field Work
1.0 days
Billing
15.5 days
Over SLA
Created: Dec 12, 2025 Due: Apr 30, 2026 Completed: Apr 11, 2026 (19 days early)
📅
82.0 days Total Age
⏱️
74.0d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
19.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00551216
eBiotrack - Automated New Inspection Created
Closed
Inspection: Vaporizer PM - Vaporizer 1 pc https://www.ebiotrack.com/inspection.php?iid=31926 Inspection Description: Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. POC: Emerson LaFebre Email: facilities@modernanimal.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Jessica Sells
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325227 (current) Invoiced
Preventive Maintenance • Arturo Diaz
Created: Dec 12, 2025 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 74.0 days stuck in "On Hold"
⏱️
Total Delay 19.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
74.0d
Assigned
0.0d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Billing Review
6.5d / 2.0d SLA
WO Correction Needed
0.0d
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/14 DPatton - Do we need to add part# for Vaporizer Exchange? VIP 3000 ?

4/7 KKelch reassigned to new tech as the area tech has a military commitment on the scheduled date. Approved by CDempsey during pod ketchup meeting

Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


3/30/26 RBerry- Received email from Dylan asking if this has been scheduled. The site is having an issue with their Vaporizer and have requested that we go ahead and schedule the PM and Vaporizer exchange (without the D20 change out) Emailed Shayne Engdahl to schedule for 4/8/26 with an arrival time between 9-11AM. Per Shayna this date does not work. Offered 4/10/26 with an arrival time between 9-11AM. Received email from Shayna confirming scheduled date and time. See logged email on WO-01313753


12/12/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenance"

🔧 Work Performed
- exchanged old vaporizers with new vaporizers - packaged old vaporizers in boxes and put return label on boxes for customer to ship back to manufacturer. New Vaporizer Info: Manufacturer: General Anesthetic Services Serial: GAS2437 New Vaporizer Info: Manufacturer: General Anesthetic Services Serial: GAS2449
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=31926 Inspection Description: Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. POC: Emerson LaFebre Email: facilities@modernanimal.com

Timeline

📞
Case Linked Dec 12, 12:05 AM
Case Number: 00551216
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:24 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Jessica Sells
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 74.0 business days
👷
▶
4 Technician Assigned Mar 31, 1:11 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: On Hold
To: Assigned
Duration in Previous: 109d 1h
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-04-10T14:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Apr 7, 4:12 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h8Y00000JTAMGQA5, Arturo Diaz
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-10T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Arturo Diaz Apr 10, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
⏱️
4x Labor Added Apr 10, 11:46 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3, 150
⏱️
2x Labor Added Apr 10, 1:51 PM
Type: Labor
Status: Open
Qty: 2, 3
🚗
▶
2 Status: Tech Off Site Apr 10, 8:23 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Arturo Diaz Apr 10, 8:42 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 2.4 business days
💵
Status: Billing Review by Diane Patton Apr 14, 4:16 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 19h
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Apr 22, 4:24 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 8d 0h
🔩
▶
2 Parts Added Apr 22, 4:38 PM
Parts Added → Status: Closed
🏁
Status: Closed by Arturo Diaz
From: WO Correction Needed
To: Closed
Duration in Previous: 14m
📄
Status: Ready to Bill by Diane Patton Apr 23, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 25m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Diane Patton May 5, 10:39 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 1h
🧾
▶
2 Invoice Created May 5, 10:46 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00551216
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Arturo Diaz
Scheduled
Apr 10, 10:00 AM
Created
Dec 12, 10:24 AM
Invoice #
SM-260978

Work Details (7)

Name Type Status Qty Amount Date
WL-03181409 Labor Open 3 $0.00 Apr 10, 11:46 AM
WL-03181410 Travel Open 150 $275.00 Apr 10, 11:46 AM
WL-03181411 Travel Open 150 $0.00 Apr 10, 11:46 AM
WL-03181412 Expenses Open 1 $0.00 Apr 10, 11:46 AM
WL-03181678 Labor Open 2 $0.00 Apr 10, 1:51 PM
WL-03181679 Labor Open 3 $0.00 Apr 10, 1:51 PM
WL-03196444 Parts Open 2 $780.00 Apr 22, 4:38 PM

Details