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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325232 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal CTMS — 462 E. 17th St., Costa Mesa CA, 92627

Dec 12, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 187 biz days overdue
Active: 199 biz days
Paused: 17 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 12 → Dec 29, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Canceled
Dec 29 → Jan 2, 2026
3 business days (counted)
Running total: 13 of ? biz days used
175d
▶ Clock Running
Status: On Hold
Jan 2 → Sep 14, 2026
175 business days (counted)
Running total: 188 of ? biz days used
▶ Clock Running
Status: L2 Screening
Sep 14 → Sep 29, 2026
11 business days (counted)
Running total: 199 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Oct 23, 2026
17 business days (not counted)
Created: Dec 12, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 29 L2 Screening ▶ Running 10 10
Dec 29 → Jan 2 Canceled ▶ Running 3 13
Jan 2 → Sep 14 On Hold ▶ Running 175 188
Sep 14 → Sep 29 L2 Screening ▶ Running 11 199
Sep 29 → Oct 23 Awaiting Parts ⏸ Paused 17 —
Dispatch 22.8d
Holding 176.0d (excluded)
⚠ Overdue
Dispatch
22.8 days
Over SLA
Holding (excluded from total)
176.0 days
Created: Dec 12, 2025 Due: Jun 30, 2026 (115 days overdue)
📅
217.0 days Total Age
⏱️
176.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
20.8d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551204
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer 4 Pcs https://www.ebiotrack.com/inspection.php?iid=31918
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Kimberly Hardison
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325232 (current) Awaiting Parts
Preventive Maintenance
Created: Dec 12, 2025
Blocked - Action Required
Awaiting Parts • 314 days old
🚨
Primary Delay 176.0 days stuck in "On Hold"
⏱️
Total Delay 20.8 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
22.8d / 1.0d SLA
Canceled
3.5d
On Hold
176.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/14/26 - LO - L2, please order vaporizers for this site

1/2/2026 Scheduling Vap Exchange with PM

⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=31918

Timeline

📞
Case Linked Dec 12, 12:01 AM
Case Number: 00551204
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:33 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
🚨 11.0 business days
🚫
Status: Canceled by Gavin Poole Dec 29, 3:00 PM
From: L2 Screening
To: Canceled
Duration in Previous: 17d 4h
⏳ 4.0 business days
⏸️
Status: On Hold by Dylan Nakoff Jan 2, 10:04 AM
From: Canceled
To: On Hold
Duration in Previous: 3d 19h
🚨 176.0 business days
🔍
Status: L2 Screening by Lauren Oberg Sep 14, 1:40 PM
From: On Hold
To: L2 Screening
Duration in Previous: 255d 2h
🚨 12.0 business days
📦
▶
2 Parts Requested Sep 29, 2:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 15d 0h
⏳ 4.0 business days
📦
Parts Requested Oct 2, 10:49 AM
Order: 00109296
Status: Submitted

Bottlenecks

L2 Screening
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
L2 Screening
Duration: 11.8 business days (threshold: 1.0 business days)
Exceeded by 10.8 business days

🔗 Related Artifacts

📞
Case 00551204
Closed
📦
Parts Order 00108974
In-Process
📦
Parts Order 00109296
Submitted

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Dec 12, 10:33 AM
Invoice #
N/A

Details