Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325237 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Park Cities — 5301 W Lovers Ln., Dallas TX, 75209

Dec 12, 2025 → Jul 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (25 biz days late)
Active: 38 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: On Hold
Dec 12 → Jan 23, 2026
27 business days (counted)
Running total: 27 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Jan 23 → Jun 16, 2026
100 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 16 → Jul 2, 2026
11 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 12, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Jan 23 On Hold ▶ Running 27 27
Jan 23 → Jun 16 Ready for Release ⏸ Paused 100 —
Jun 16 → Jun 16 Assigned ▶ Running 0 27
Jun 16 → Jul 2 Scheduled ▶ Running 11 38
Jul 2 → Jul 2 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Holding 129.0d (excluded)
Coordinators 11.6d
Field Work 1.0d
Billing 21.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
129.0 days
Coordinators
11.6 days
Over SLA
Field Work
1.0 days
Billing
21.0 days
Over SLA
Created: Dec 12, 2025 Due: Jul 31, 2026 Completed: Jul 2, 2026 (29 days early)
📅
139.0 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551212
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer 4 pieces https://www.ebiotrack.com/inspection.php?iid=31927
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325237 (current) Invoiced
Preventive Maintenance • Zachary Stieben
Created: Dec 12, 2025 • Closed: Jul 2, 2026
Completed with significant delays
Invoiced • 247 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
28.0d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
11.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
21.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/16/26 RBerry- Spoke with Roberto, scheduled for 7/2/26 with an arrival time between 8-10AM. States he may or may not be onsite this day but will make the staff aware. States parts are onsite and will be next to the surgery ste. See logged call on WO-01325237


Tracking:

1Z9A5E860342893954

1Z9A5E860340682382



Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


12/12/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenance

🔧 Work Performed
Performed vaporizer exchange PM service on 4 vaporizer units. Completed EBT vaporizer exchange report. All units function tested and passed. All units returned to service. Return shipping receipt is attached to the notes on work order.
🔍 Technician Findings
7/2/26 ZStieben arrived on site. Located 4 vaporizer units for vaporizer exchange PM service.
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=31927 Tracking: 1Z9A5E860342893954 1Z9A5E860340682382 Vetland D20 Tracking: 1Z1A93X80346443495 and 1Z1A93X80347710104

Timeline

📞
Case Linked Dec 12, 12:03 AM
Case Number: 00551212
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:51 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Sherry Reich
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 28.0 business days
✅
Status: Ready for Release by Dylan Nakoff Jan 23, 9:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 41d 22h
🚨 101.0 business days
👷
▶
4 Technician Assigned Jun 16, 2:53 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 144d 4h
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-02T14:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Zachary Stieben Jul 2, 10:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 19h
🚗
▶
2 2x Travel Added Jul 2, 7:51 PM
2x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 3
✔️
Status: Completed by Zachary Stieben Jul 2, 7:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 16m, 0m
⏳ 3.5 business days
🔩
▶
2 Parts Added Jul 8, 11:00 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
🚨 21.0 business days
📨
▶
2 Status: Invoice Pending Aug 5, 4:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Aug 5, 5:53 PM
Invoice Number: SM-269459

Bottlenecks

Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

📞
Case 00551212
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Zachary Stieben
Scheduled
Jul 2, 10:00 AM
Created
Dec 12, 10:51 AM
Invoice #
SM-269459

Work Details (6)

Name Type Status Qty Amount Date
WL-03282908 Travel Open 30 $110.00 Jul 2, 7:51 PM
WL-03282909 Travel Open 30 $0.00 Jul 2, 7:51 PM
WL-03282910 Labor Open 1 $0.00 Jul 2, 7:53 PM
WL-03282911 Labor Open 3 $0.00 Jul 2, 7:53 PM
WL-03282912 Labor Open 1 $0.00 Jul 2, 7:53 PM
WL-03286927 Parts Open 4 $1,560.00 Jul 8, 11:00 AM

Details