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WO-01325241 ↗ ServiceMax

ABSOLUTE CARE OF ENDICOTT • Inspection • PSM

📍 ABSOLUTE CARE OF ENDICOTT — 301 NANTUCKET DRIVE, ENDICOTT NY, 13760

Dec 12, 2025 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Dec 16 → Jan 7, 2026
14 business days (counted)
Running total: 16 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Jan 7 → Jan 20, 2026
8 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 23, 2026
3 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 28 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 2, 2026
24 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 16 Ready for Scheduling ▶ Running 2 2
Dec 16 → Jan 7 Assigned ▶ Running 14 16
Jan 7 → Jan 20 On Hold ▶ Running 8 24
Jan 20 → Jan 23 Ready for Scheduling ▶ Running 3 27
Jan 23 → Jan 26 Assigned ▶ Running 1 28
Jan 26 → Mar 2 Scheduled ▶ Running 24 52
Mar 2 → Mar 2 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Holding 9.0d (excluded)
Coordinators 48.0d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
9.0 days
Coordinators
48.0 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Dec 12, 2025 Due: Mar 13, 2026 Completed: Mar 2, 2026 (11 days early)
📅
53.0 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
44.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551232
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 118 https://www.ebiotrack.com/inspection.php?iid=31935
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shevy Taubenfeld
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325241 (current) Invoiced
Inspection • Taylor Duda
Created: Dec 12, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 44.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.7d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
On Hold
9.0d
Scheduled
25.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/1 Bthompson: 8654* 2+4-3

1/26 KSmith -- Scheduled for 3/2 with Mark. 8-10am

1/23 KSmith -- Sent email to schedule for 3/2

1/7 KSmith -- Per Shevy, "We are not due until March.

You can reach out to Mark Netti for scheduling. mnetti@usgny.com "

1/7 KSmith -- Left VM And sent email to schedule for 2/2. Placing on hold/escalating due to no response from POC

1/5 KSmith -- Left VM And sent email to schedule for 2/2

12/29 KSmith -- Left VM And sent email to schedule for 2/2

12/22 KSmith -- Sent email to schedule for 2/16

12/18 KSmith -- Sent email to schedule for 2/16

12/16 KSmith -- Sent email to schedule for 2/16

🔧 Work Performed
ANNUAL INSPECTION COMPLETED.
🔍 Technician Findings
ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 118 https://www.ebiotrack.com/inspection.php?iid=31935

Timeline

📞
Case Linked Dec 12, 6:00 AM
Case Number: 00551232
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 12, 10:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 16, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🚨 15.0 business days
⏸️
Status: On Hold by Kourtney Smith Jan 7, 9:35 AM
From: Assigned
To: On Hold
Duration in Previous: 21d 19h
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 20, 1:13 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 13d 3h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 23, 1:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 26, 11:11 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2d 21h
🚨 25.0 business days
🔧
▶
2 Status: Tech On Site Mar 2, 8:00 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 65
⏱️
3x Labor Added Mar 2, 10:55 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 66
🔩
3x Parts Added Mar 2, 2:39 PM
Type: Parts, Labor
Status: Open
Qty: 1, 6.75, 1.5
🔩
5x Parts Added Mar 2, 3:09 PM
Type: Parts, Labor
Status: Open
Qty: 1, 2, 7.25, 1.5
✔️
Status: Completed by Taylor Duda Mar 2, 3:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 16m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 4, 11:37 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 7, 8:52 PM
Invoice Number: SM-255550

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 14.7 business days (threshold: 4.0 business hours)
Exceeded by 14.2 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00551232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Taylor Duda
Scheduled
Mar 2, 8:00 AM
Created
Dec 12, 10:57 AM
Invoice #
SM-255550

Work Details (14)

Name Type Status Qty Amount Date
WL-03125686 Labor Open 1.5 $0.00 Mar 2, 8:03 AM
WL-03125687 Travel Open 65 - Mar 2, 8:03 AM
WL-03125688 Travel Open 65 - Mar 2, 8:03 AM
WL-03125950 Labor Open 1.75 $0.00 Mar 2, 10:55 AM
WL-03125951 Travel Open 66 - Mar 2, 10:55 AM
WL-03125952 Travel Open 66 - Mar 2, 10:55 AM
WL-03126386 Parts Open 1 $5.06 Mar 2, 2:39 PM
WL-03126387 Labor Open 6.75 $0.00 Mar 2, 2:39 PM
WL-03126388 Labor Open 1.5 $0.00 Mar 2, 2:39 PM
WL-03126486 Parts Open 1 $5.06 Mar 2, 3:09 PM
WL-03126487 Parts Open 2 $5.00 Mar 2, 3:09 PM
WL-03126488 Parts Open 2 $1.40 Mar 2, 3:09 PM
WL-03126489 Labor Open 7.25 $2,290.40 Mar 2, 3:09 PM
WL-03126490 Labor Open 1.5 $0.00 Mar 2, 3:09 PM

Details