Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326347 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 CentraState Healthcare System — 901 W Main St, Freehold NJ, 07728

Dec 12, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Dec 26, 2025
🕐 Clock stopped: Completed (Jan 13)
⏸ 25d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 18.7d (excluded)
Coordinators 5.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
18.7 days
Coordinators
5.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 12, 2025 Due: Dec 26, 2025 Completed: Jan 13, 2026 (17 days late)
📅
22.8 days Total Age
⏱️
18.7d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551358
URGENT Philips WO Request
Closed
Paid PM onsite
Priority
High
Origin
Email
Reason
New Case
Contact
Matt McKee
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (2)
WO-01326346 Invoiced
Preventive Maintenance • Alberto Galan
Created: Dec 12, 2025 • Closed: Jan 13, 2026
WO-01326347 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Dec 12, 2025 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 18.7 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
18.7d
Scheduled
5.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Cever dispatched to Alberto for the 13th per Fady

01/05/2026 RArnold - Still waiting on PO from customer

12/31/2025 RArnold - Still waiting on PO from customer

12/18/2025 RArnold -Fady is working with customer on quotes and PO

12/15/2025 RArnold -Fady is working with customer on quotes and PO. Updated site name to CentraState Healthcare System

12/12/2025 RArnold - Called (908) 433-9973 for Matt Mckee. He confirmed the address, but he wants ammneded quote. Will escalte to Fady.

🔧 Work Performed
PM - Trade - Customer Value PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Paid PM onsite
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Dec 12, 12:20 PM
Case Number: 00551358
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 12, 12:50 PM
Work Order: WO-01326347
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Dec 12, 1:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 31m
🚨 19.0 business days
👷
▶
3 Technician Assigned Jan 7, 10:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 25d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-13T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Jan 13, 4:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 6h, 0m
⏳ 2.9 business days
⏱️
Labor Added Jan 15, 10:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 10:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 2m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00551358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Jan 13, 8:00 AM
Created
Dec 12, 12:50 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03063632 Labor Open 2.5 $150.00 Jan 13, 4:41 PM
WL-03063633 Labor Open 0.016666666666667 $155.00 Jan 13, 4:41 PM
WL-03065957 Labor Open 0.016666666666667 $38.00 Jan 15, 10:19 AM

Details