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WO-01326396 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Ironhorse Veterinary Care — 15110 Ash St, Leawood KS, 66224-8500

Dec 12, 2025 → Dec 22, 2025

✅ Completed
P4 4 business days from creation
Target: Dec 18, 2025
🕐 Clock stopped: Completed (Dec 22)
⏸ 2d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 1.4d
Coordinators 7.1d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
7.1 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Dec 12, 2025 Due: Dec 22, 2025 Completed: Dec 22, 2025 (on time)
📅
6.5 days Total Age
⏱️
10.9d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
14.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551373
Midmark Service Request Dispatch Authorization - WO-00137333
Closed
Travel Zone 1 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 743940 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Blake Dickerson
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01326396 (current) Invoiced
Preventive Maintenance • Thomas J Langenberg Jr
Created: Dec 12, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 10.9 days stuck in "Closed"
⏱️
Total Delay 14.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
5.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
10.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19 KKelch called Blake to schedule for 12/22 between 9 and 11 am. Customer confirmed. 

12/18 KKelch called Blake to schedule for 12/22 between 9 and 11 am. Advised to call back tomorrow

12/15 KKelch waiting for tracking to update prior to scheduling

12/15/25 SReich

Order No: 743940 Customer PO No: SR1507826 Customer: Ironhorse Veterinary Care Service Request NO: 1507826 Ship To Name: Ironhorse Veterinary Care Ship To Address: 15110 Ash St Ship To City/State: Leawood, KS 66224-8500 Waybill (Tracking #): 1ZE444250371784242 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 15-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


12/12/2025 SRobinson- Called Blake Dickerson, 1(913) 681-9700. Asked for Blake, spoke with Blake and gave him the WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
performed pm and function tested unit.
🔍 Technician Findings
pm due
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 743940 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 12, 1:15 PM
Case Number: 00551373
Subject: Midmark Service Request Dispatch Authorization - WO-00137333
Status: Closed
📋
▶
2 Work Order Created Dec 12, 3:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 12, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 20m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Dec 15, 10:51 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 19h
👷
▶
2 Status: Assigned Dec 15, 11:21 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Dec 19, 9:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3d 22h
⏳ 2.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Dec 22, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
▶
2 3x Labor Added Dec 22, 11:53 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 28m, 0m
🚨 11.0 business days
📄
▶
3 Status: Ready to Bill Jan 5, 10:10 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250457

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days

🔗 Related Artifacts

📞
Case 00551373
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Dec 22, 10:00 AM
Created
Dec 12, 3:13 PM
Invoice #
SM-250457

Work Details (3)

Name Type Status Qty Amount Date
WL-03045111 Labor Open 0.85 $0.00 Dec 22, 11:53 AM
WL-03045112 Labor Open 1.4833333333333 $240.00 Dec 22, 11:53 AM
WL-03045113 Travel Open 14 $110.00 Dec 22, 11:53 AM

Details