Midmark Service Request Dispatch Authorization - WO-00137350
Closed
Zone 1
NWD No base function
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/15 KKelch Pat called me back to schedule for 12/15 between 11 and 1 pm. She asked for 12/17 between 8 and 10 am. Customer confirmed.
12/12 KKelch called Pat to schedule for 12/15 between 11 and 1 pm. Left VM.
12/12/2025jsells
left a voicemail for Pat, gave the wo# and that a coordinator will call to schedule the visit
🔧Work Performed
Cleaned guid rails and returned to service
🔍Technician Findings
Chair squeaking
⚠️Problem Description
Zone 1
NWD No base function
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/15 KKelch Pat called me back to schedule for 12/15 between 11 and 1 pm. She asked for 12/17 between 8 and 10 am. Customer confirmed.
📋
Outbound to +16026444840
Completed Dec 12, 2025
12/12 KKelch called Pat to schedule for 12/15 between 11 and 1 pm. Left VM.
📋
Outbound to +16026444840
Completed Dec 12, 2025
left a voicemail for Pat, gave the wo# and that a coordinator will call to schedule the visit
📅
WO-01326405 - Repair - 200 (Series) Tables and Chairs - Phoenix - Desert West OB/GYN Thunderbird
Dec 17, 2025 10:00am – 12:00pm
Work Order: WO-01326405
Account: MIDMARK
Customer Case Number: SR 1507870 WO-00137350
Location: Desert West OB/GYN Thunderbird
Address: 33423 N 32nd Ave, ste 3200, Phoenix, AZ 85085
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2375445
Contact Name: Pat Colaianni
Contact P
PDF
SRA_WO-00137350_ver1
Dec 12, 2025
PDF
SRA_WO-00137350 Signed
Dec 17, 2025
Timeline
📞
Case Linked Dec 12, 3:06 PM
Case Number:00551423
Subject:Midmark Service Request Dispatch Authorization - WO-00137350
Status:Closed
📋
▶
2
Work Order Created Dec 12, 3:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 12, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
⏳1.9 business days
🗓️
▶
2
Status: Scheduled Dec 15, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-17T15:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tyler BollmanDec 17, 10:24 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 1h
⏱️
▶
2
3x Labor Added Dec 17, 11:43 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:1h 19m
🏁
Status: Closed by Tyler BollmanDec 17, 2:43 PM
From:Completed
To:Closed
Duration in Previous:2h 58m
🚨10.0 business days
📄
▶
3
Status: Ready to Bill Dec 30, 3:26 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-250156
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 9.5 business days (threshold: 1.0 business days)