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WO-01326429 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 St. Vincent — 2001 West 86th Street, Indianapolis IN, 46260

Dec 12, 2025 → Apr 17, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 17)
⏸ 25d excluded (parts wait + holding)
✓ SLA Met (10d early)
Dispatch 0.0d
Holding 18.6d (excluded)
Coordinators 74.2d
Field Work 1.0d
Billing 8.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.6 days
Coordinators
74.2 days
Over SLA
Field Work
1.0 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Apr 27, 2026 Completed: Apr 17, 2026 (10 days early)
📅
90.4 days Total Age
⏱️
62.8d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
81.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00551413
GE FMI 32097 - St. Vincent
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Rauchenstein
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (64)
WO-01326406 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326407 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326408 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326409 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326410 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326411 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326413 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326414 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 19, 2025
WO-01326415 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326416 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326417 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326418 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326419 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326420 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326422 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326423 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326424 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 6, 2026
WO-01326425 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326426 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Apr 17, 2026
WO-01326427 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326428 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326429 (current) Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Apr 17, 2026
WO-01326430 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326432 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326433 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326435 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326436 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326438 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 23, 2025
WO-01326439 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326441 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326443 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326445 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326446 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326447 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Jan 2, 2026
WO-01326448 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326450 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326451 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326452 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326453 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326454 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326455 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326456 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326457 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326459 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326460 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326461 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326463 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326464 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Apr 17, 2026
WO-01326465 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326466 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326468 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326469 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326470 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326471 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326472 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 22, 2025
WO-01326474 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326475 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326476 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 23, 2026
WO-01326477 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326478 Invoiced
FCO • James Shoemaker
Created: Dec 12, 2025 • Closed: Dec 18, 2025
WO-01326479 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Jan 12, 2026
WO-01326480 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01326481 Invoiced
FCO • Jackson Reeves
Created: Dec 12, 2025 • Closed: Dec 17, 2025
WO-01329278 Canceled
FCO
Created: Jan 5, 2026
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 62.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 81.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
66.2d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Ready for Release
18.6d
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.3d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/08/2026 HWilliams - Received confirmation email from John advising Javon Turman is no longer with them and Chris Siler has taken over his responsibilities. Responded advising FSE Jackson will be there on Friday 4/17/25 to complete remediation on 3 devices. 

john.rauchenstein@trimedx.com

Chris.Siler@trimedx.com


04/07/2026 HWilliams - Emailed Javon Turman to see if the remaining 3 devices can be made available 4/17/26 for Jackson to complete.  

john.rauchenstein@trimedx.com

javon.turman@trimedx.com


02/17/2026 DMalloy - Emailed Javon Turman to see if the remaining 3 devices can be made available this week for Jackson to complete.  

 john.rauchenstein@trimedx.com

javon.turman@trimedx.com


12/30/2025 DMalloy - Emailed customer advising that i will have FSE Jackson Reeves available to resume the remediations on the remaining 29 devices at their location on Monday, 1/5/2026. john.rauchenstein@trimedx.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Device inspected.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 12, 2:43 PM
Case Number: 00551413
Subject: GE FMI 32097 - St. Vincent
Status: Closed
📋
▶
2 Work Order Created Dec 12, 4:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 17, 2:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 22h
🆕
Status: Entered by Cristina Everetts Dec 17, 2:29 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 12m, 0m
🚨 19.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Jan 12, 12:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 22h
🚨 63.0 business days
📅
▶
3 Dispatch Scheduled Apr 8, 11:19 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Jackson Reeves
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 85d 21h
⚠️ 8.0 business days
🔧
Status: Tech On Site by Jackson Reeves Apr 17, 8:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
Labor Added Apr 17, 4:32 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
3 Labor Added Apr 17, 5:28 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 8h 47m
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.8 business days
⏱️
▶
2 Labor Added Apr 24, 12:31 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 22h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready for Scheduling
Duration: 62.8 business days (threshold: 1.0 business days)
Exceeded by 61.8 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

📞
Case 00551413
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Apr 17, 8:00 AM
Created
Dec 12, 4:09 PM
Invoice #
SM-260985

Work Details (3)

Name Type Status Qty Amount Date
WL-03191069 Labor Open 0.75 $100.00 Apr 17, 4:32 PM
WL-03191149 Labor Open 1 $0.00 Apr 17, 5:28 PM
WL-03199702 Labor Open 0.016666666666667 $38.00 Apr 24, 12:31 PM

Details