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← WO Overview

WO-01326513 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Piedmont Columbus Regional Midtown Campus — 710 Center St, Columbus GA, 31901

Dec 15, 2025 → May 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✗ SLA Missed (99 biz days late)
Active: 108 biz days
🕐 Clock stopped: Canceled (May 20, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
108d
▶ Clock Running
Status: Assigned
Dec 15 → May 20, 2026
108 business days (counted)
Running total: 108 of ? biz days used
Created: Dec 15, 2025 Canceled: May 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0
Dec 15 → May 20 Assigned ▶ Running 108 108
Dispatch 0.1d
Coordinators 109.1d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
109.1 days
Over SLA
Created: Dec 15, 2025 Due: Dec 29, 2025 Completed: May 20, 2026 (141 days late)
📅
109.0 days Total Age
⏱️
109.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
108.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551586
URGENT Philips WO Request
Closed
H28207504097A FAILED Active Exhalation Verification: S(+) P(+): Pilot: Reading 30.04 cmH2O 25.50 28.50 FAIL
Priority
High
Origin
Email
Reason
New Case
Contact
Cody Locke
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326513 (current) Canceled
Repair
Created: Dec 15, 2025
Behind Schedule - Needs Attention
Canceled • 244 days old
🚨
Primary Delay 109.0 days stuck in "Assigned"
⏱️
Total Delay 108.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
109.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/20/2026 RArnold - customer confirmed that they do not wnt to repair these devices. Canceling EWO

04/27/2026 Rharris: Called and spoke to POC Cody Locke @ (256) 606-0620 Regarding H280502917CE9 & H28207504097A that still need remediation of FCO81 Also discussed H28045856B79F & H28030202A2F2 that need location confirmed, Sent f/u email stating the same to cody.locke@piedmont.org

04/20/2026 RArnold -emailed cody.locke@piedmont.org to see if he wants tis device repaired

03/31/2026 Brod -PWO canceled due to expired quote. Do not cancel EWO so we don't lose visibility

02/05/2026 RArnold -PWO canceled due to expired quote. Do not cancel EWO so we don't lose visibility

12/22/2025 EMartin FSE sent PO and quotes to Cody for approval  

12/19/2025 RArnold - PWO still pending entitlement


12/15/2025 Cever will work with planner and poc to schedule appt. currently pending entitlement.

⚠️ Problem Description
H28207504097A FAILED Active Exhalation Verification: S(+) P(+): Pilot: Reading 30.04 cmH2O 25.50 28.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 15, 8:26 AM
Case Number: 00551586
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 15, 9:00 AM
Work Order: WO-01326513
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Dec 15, 10:11 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 10m
👷
▶
2 Technician Assigned Dec 15, 10:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
🚨 109.0 business days
🚫
Status: Canceled by Rebecca Arnold May 20, 4:29 PM
From: Assigned
To: Canceled
Duration in Previous: 156d 4h

Bottlenecks

Assigned
Duration: 109.0 business days (threshold: 4.0 business hours)
Exceeded by 108.5 business days

🔗 Related Artifacts

📞
Case 00551586
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Dec 15, 9:00 AM
Invoice #
N/A

Details