Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326533 ↗ ServiceMax

AGILENT TECHNOLOGIES (CROSSLAB) • PM/CAL • PC

📍 BI Vetmedica - St. Joseph — 2621 North Belt Highway, St. Joseph MO, 64506

Dec 15, 2025 → Jun 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (4 biz days early)
Active: 131 biz days
🕐 Clock stopped: Completed (Jun 24, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Dec 15 → Feb 17, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Feb 18 → Apr 28, 2026
49 business days (counted)
Running total: 92 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Apr 28 → May 21, 2026
17 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 28, 2026
4 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 28 → May 28, 2026
0 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Completed
May 28 → May 28, 2026
0 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Reschedule
May 28 → Jun 9, 2026
8 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 9 → Jun 17, 2026
6 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 17 → Jun 18, 2026
1 business day (counted)
Running total: 128 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 24, 2026
3 business days (counted)
Running total: 131 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 131 of ? biz days used
Created: Dec 15, 2025 Completed: Jun 24, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0
Dec 15 → Feb 17 Assigned ▶ Running 42 42
Feb 17 → Feb 18 Scheduled ▶ Running 1 43
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 43
Feb 18 → Feb 18 Entered ▶ Running 0 43
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 43
Feb 18 → Feb 18 Assigned ▶ Running 0 43
Feb 18 → Apr 28 Scheduled ▶ Running 49 92
Apr 28 → May 21 Reschedule ▶ Running 17 109
May 21 → May 28 Scheduled ▶ Running 4 113
May 28 → May 28 Tech On Site ▶ Running 0 113
May 28 → May 28 Completed ▶ Running 0 113
May 28 → Jun 9 Reschedule ▶ Running 8 121
Jun 9 → Jun 17 Scheduled ▶ Running 6 127
Jun 17 → Jun 18 Reschedule ▶ Running 1 128
Jun 18 → Jun 24 Scheduled ▶ Running 3 131
Jun 24 → Jun 24 Tech On Site ▶ Running 0 131
Dispatch 0.0d
Coordinators 137.6d
Field Work 2.1d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
137.6 days
Over SLA
Field Work
2.1 days
Billing
2.8 days
Over SLA
Created: Dec 15, 2025 Due: Jun 30, 2026 Completed: Jun 24, 2026 (6 days early)
📅
132.0 days Total Age
⏱️
49.7d in Scheduled Longest Stage
🔄
18 transitions Status Changes
⚠️
121.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (3 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ronnie Salone — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 16, 2026
Visit 2 Jun 17, 2026
Visit 3 Jun 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528858
FW: Agilent - Quote Request 2026 - STJ -Emsar
Closed
Q-00030169 PMs needed on the following Group 4 - Cost Center - US4647 Service needs completed in June 2026 Manufacturer EPPENDORF Manufacturer Model # 5427R CENTRIFUGE BENCH TOP TYPICAL SYSTEM SN 5409IP508674
Priority
High
Origin
Phone
Reason
New Case
Contact
Preet Singh
Owner
Leona Coonrod
Created
Sep 19, 2025
Work Orders from this Case (1)
WO-01326533 (current) Invoiced
PM/CAL • Ronnie Salone
Created: Dec 15, 2025 • Closed: Jun 24, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 49.7 days stuck in "Scheduled"
⏱️
Total Delay 121.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
43.5d / 0.5d SLA
Scheduled
66.5d / 2.0d SLA
Reschedule
27.6d / 2.0d SLA
Completed
1.9d / 1.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
2.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/18/2026 CRamen logged email scheduling for Wednesday 6/24


6/17/26 RS RESCHEDULE REQUESTED BY CUSTOMER DUE TO CONTAMINATION IN WORK AREA TODAY

6/9/2026 CRamen Logged email scheduling for Wednesday 6/17/2026 with tech arrival between 8-10am. Email logged on WO-01326533


6/8/2026 CRamen left a vm for Preet to return call to schedule for Tuesday 6/16/2026 with tech arrival between 8-10am. Logged call on WO-01326533


5/28/26 RS This WO was mistakenly used for the revisit to site to re-run calibrations with new targets for time, temp and speed. Please reschedule the PM/Cal before 6/30/26.


5/21/2026 CRamen scheduled for Thursday 5/28/2026 with tech arrival between 8-10am. Logged email scheduling for Thursday 5/28/2026 with tech arrival between 8-10am.


5/21/2026 CRamen had email response that Preet is out of the office till next week tuesday and to call 609-760-4621 in emergency. Called and left a vm that we need to get this scheduled and travel arrangements made for this. 


5/21/2026 CRamen left a vm for a returned call to schedule for Thursday 5/28/2026 with tech arrival between 8-10am. Logged email and call on WO-01326533. Placeholder set


4/28/2026 CRamen per LYoder in scheduling chat to re-schedule for a Midmark install near Duluth MN on 5/6. TR Cancelled


2/19/2026 CRamen in a logged email WO-01326533 scheduled with Ashley Daniels for Tuesday 6/2/2026 with tech arrival between 8-10am


2/16/2026 CRamen left a vm for a returned call to schedule for May PMs. Call and email logged on WO-01316159. Logged email

open availability Tuesday-Thursday (Monday or Friday needed for travel from or to Minneapolis MN) May with an arrival window between 8-10am. 

🔧 Work Performed
6/16/26 All travel expenses are on this WO. Other WOs (01326535;01326537) Traveled to site 6/17/26 Traveled to site. Completed other WOs in Building B. Went to Building P and sent email to POC Maverick. Maverick replied with notice that their area was currently in re-qualification due to a water leak earlier this week. See attached email. He subsequently called me to request a reschedule of service. Traveled from site 6/23/26 Traveled to site for return visit 6/24/26 Traveled to site Waited for host (Maverick was OOO) Found new host (Jacob). Found unit in WIP Lab Completed PM Completed paperwork Traveled from site Closed WO
🔍 Technician Findings
Unit needed 2026 PM
⚠️ Problem Description
Q-00030169 PMs needed on the following Group 4 - Cost Center - US4647 Service needs completed in June 2026 Manufacturer EPPENDORF Manufacturer Model # 5427R CENTRIFUGE BENCH TOP TYPICAL SYSTEM SN 5409IP508674
📄 Description
Eppendorf Centrifuge Micro Refrigerated or Constant Temp 5427 Series (5427 5427 R)

Timeline

📞
Case Linked Sep 19, 11:11 AM
Case Number: 00528858
Subject: FW: Agilent - Quote Request 2026 - STJ -Emsar
Status: Closed
🚨 58.0 business days
📋
▶
2 Work Order Created Dec 15, 10:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 15, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50m
🚨 43.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 12:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-06T12:00:00.000+0000
📅
▶
3 Status: Ready for Scheduling Feb 18, 9:34 AM
Status: Ready for Scheduling → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Charles Ramen
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: Ronnie Salone
📅
▶
2 Dispatch Scheduled Feb 18, 1:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3h 58m
🚨 50.0 business days
🔄
Status: Reschedule by Charles Ramen Apr 28, 4:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 69d 1h
🚨 18.0 business days
📅
▶
2 Dispatch Scheduled May 21, 7:12 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 23d 3h
⏳ 3.7 business days
📅
Dispatch Scheduled by Ronnie Salone May 28, 1:08 AM
Scheduled For: 2026-05-28T13:00:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone May 28, 11:08 AM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 6d 15h, 0m
📅
Dispatch Scheduled by Ronnie Salone May 28, 1:48 PM
Scheduled For: 2026-05-28T14:00:00.000+0000
🔄
Status: Reschedule by Ronnie Salone May 28, 7:22 PM
From: Completed
To: Reschedule
Duration in Previous: 8h 13m
⚠️ 8.6 business days
🗓️
▶
2 Status: Scheduled Jun 9, 11:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-17T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 10, 12:55 PM
Scheduled For: 2026-06-17T13:00:00.000+0000
⏳ 3.0 business days
💵
Expenses Added Jun 12, 3:15 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 15, 8:47 AM
Scheduled For: 2026-06-17T15:00:00.000+0000
💵
Expenses Added Jun 15, 11:43 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jun 15, 11:51 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jun 16, 11:33 AM
Type: Labor, Travel
Status: Open
Qty: 7, 20
⏳ 2.0 business days
🚗
4x Travel Added Jun 17, 11:46 AM
Type: Travel, Expenses
Status: Open
Qty: 2, 1, 40
🔄
Status: Reschedule by Ronnie Salone Jun 17, 12:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 0h
⏱️
2x Labor Added Jun 17, 12:24 PM
Type: Labor
Status: Open
Qty: 1, 0.25
💵
Expenses Added Jun 17, 4:31 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jun 17, 4:55 PM
Type: Expenses
Status: Open
Qty: 1
🚗
3x Travel Added Jun 17, 10:29 PM
Type: Travel
Status: Open
Qty: 2, 40
⏱️
Labor Added Jun 18, 2:56 AM
Type: Labor
Status: Open
Qty: 13.5
💵
Expenses Added Jun 18, 3:02 AM
Type: Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Jun 18, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-24T14:00:00.000+0000, 2026-06-24T13:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 21, 2:45 PM
Scheduled For: 2026-06-24T13:30:00.000+0000
💵
Expenses Added Jun 22, 9:11 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
Expenses Added Jun 23, 3:58 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Ronnie Salone Jun 24, 9:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
💵
Expenses Added Jun 24, 10:22 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Ronnie Salone Jun 24, 11:29 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 55m
🚗
7x Travel Added Jun 24, 12:50 PM
Type: Travel, Expenses
Status: Open
Qty: 10, 40, 45, 2
⏱️
4x Labor Added Jun 24, 12:58 PM
Type: Labor
Status: Open
Qty: 1, 4.5, 0.25
⏱️
Labor Added Jun 24, 1:15 PM
Type: Labor
Status: Open
Qty: 1.7333333333333
🏁
Status: Closed by Ronnie Salone Jun 24, 6:20 PM
From: Completed
To: Closed
Duration in Previous: 6h 50m
📄
Status: Ready to Bill by Hannah Shaw Jun 25, 1:40 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 19h 19m, 0m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jun 29, 4:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-265605

Bottlenecks

Assigned
Duration: 43.0 business days (threshold: 4.0 business hours)
Exceeded by 42.5 business days
Scheduled
Duration: 49.7 business days (threshold: 2.0 business days)
Exceeded by 47.7 business days
Reschedule
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Reschedule
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Invoice Pending
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

📞
Case 00528858
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jun 24, 9:30 AM
Created
Dec 15, 10:21 AM
Invoice #
SM-265605

Work Details (34)

Name Type Status Qty Amount Date
WL-03258578 Expenses Open 1 $0.00 Jun 12, 3:15 PM
WL-03261688 Expenses Open 1 $0.00 Jun 15, 11:43 PM
WL-03261689 Expenses Open 1 $0.00 Jun 15, 11:51 PM
WL-03261690 Expenses Open 1 $0.00 Jun 15, 11:51 PM
WL-03261980 Labor Open 7 $0.00 Jun 16, 11:33 AM
WL-03261981 Travel Open 20 $1,750.00 Jun 16, 11:33 AM
WL-03263397 Travel Open 2 $0.00 Jun 17, 11:46 AM
WL-03263398 Expenses Open 1 $0.00 Jun 17, 11:46 AM
WL-03263399 Travel Open 40 $0.00 Jun 17, 11:46 AM
WL-03263400 Travel Open 40 $0.00 Jun 17, 11:46 AM
WL-03263443 Labor Open 1 $0.00 Jun 17, 12:24 PM
WL-03263442 Labor Open 0.25 $0.00 Jun 17, 12:24 PM
WL-03263906 Expenses Open 1 $0.00 Jun 17, 4:31 PM
WL-03263942 Expenses Open 1 $0.00 Jun 17, 4:55 PM
WL-03264759 Travel Open 2 $0.00 Jun 17, 10:29 PM
WL-03264760 Travel Open 40 $0.00 Jun 17, 10:29 PM
WL-03264758 Travel Open 40 $0.00 Jun 17, 10:29 PM
WL-03264907 Labor Open 13.5 $0.00 Jun 18, 2:56 AM
WL-03264908 Expenses Open 1 $0.00 Jun 18, 3:02 AM
WL-03268674 Expenses Open 1 $0.00 Jun 22, 9:11 AM
WL-03270652 Expenses Open 1 $0.00 Jun 23, 3:58 PM
WL-03271734 Expenses Open 1 $0.00 Jun 24, 10:22 AM
WL-03271966 Travel Open 10 $0.00 Jun 24, 12:50 PM
WL-03271968 Travel Open 40 $0.00 Jun 24, 12:50 PM
WL-03271969 Expenses Open 1 $0.00 Jun 24, 12:50 PM
WL-03271970 Expenses Open 1 $0.00 Jun 24, 12:50 PM
WL-03271971 Travel Open 45 $0.00 Jun 24, 12:50 PM
WL-03271972 Expenses Open 1 $0.00 Jun 24, 12:50 PM
WL-03271967 Travel Open 2 $0.00 Jun 24, 12:50 PM
WL-03271998 Labor Open 1 $566.50 Jun 24, 12:58 PM
WL-03271999 Labor Open 4.5 $0.00 Jun 24, 12:58 PM
WL-03272000 Labor Open 0.25 $0.00 Jun 24, 12:58 PM
WL-03271997 Labor Open 1 $0.00 Jun 24, 12:58 PM
WL-03272034 Labor Open 1.7333333333333 $0.00 Jun 24, 1:15 PM

Details