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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326537 ↗ ServiceMax

AGILENT TECHNOLOGIES (CROSSLAB) • PM/CAL • PC

📍 BI Vetmedica - St. Joseph — 2621 North Belt Highway, St. Joseph MO, 64506

Dec 15, 2025 → Jun 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (7 biz days early)
Active: 128 biz days
🕐 Clock stopped: Completed (Jun 18, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Dec 15 → Feb 17, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Entered
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Feb 18 → Apr 28, 2026
49 business days (counted)
Running total: 92 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Apr 28 → May 21, 2026
17 business days (counted)
Running total: 109 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 28, 2026
4 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 28 → May 28, 2026
0 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Completed
May 28 → May 28, 2026
0 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Reschedule
May 28 → Jun 9, 2026
8 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 9 → Jun 17, 2026
6 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Completed
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Closed
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: L2 Review
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 17 → Jun 18, 2026
1 business day (counted)
Running total: 128 of ? biz days used
Created: Dec 15, 2025 Completed: Jun 18, 2026
Show SLA Clock Detail (19 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0
Dec 15 → Feb 17 Assigned ▶ Running 42 42
Feb 17 → Feb 18 Scheduled ▶ Running 1 43
Feb 18 → Feb 18 Entered ▶ Running 0 43
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 43
Feb 18 → Feb 18 Assigned ▶ Running 0 43
Feb 18 → Apr 28 Scheduled ▶ Running 49 92
Apr 28 → May 21 Reschedule ▶ Running 17 109
May 21 → May 28 Scheduled ▶ Running 4 113
May 28 → May 28 Tech On Site ▶ Running 0 113
May 28 → May 28 Completed ▶ Running 0 113
May 28 → Jun 9 Reschedule ▶ Running 8 121
Jun 9 → Jun 17 Scheduled ▶ Running 6 127
Jun 17 → Jun 17 Tech On Site ▶ Running 0 127
Jun 17 → Jun 17 Completed ▶ Running 0 127
Jun 17 → Jun 17 Closed ▶ Running 0 127
Jun 17 → Jun 17 L2 Review ▶ Running 0 127
Jun 17 → Jun 18 Scheduled ▶ Running 1 128
Dispatch 0.3d
Coordinators 131.9d
Field Work 1.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
131.9 days
Over SLA
Field Work
1.7 days
Billing
0.0 days
Created: Dec 15, 2025 Due: Jun 30, 2026 Completed: Jun 18, 2026 (12 days early)
📅
128.2 days Total Age
⏱️
49.7d in Scheduled Longest Stage
🔄
22 transitions Status Changes
⚠️
119.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ronnie Salone — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528861
FW: Agilent - Quote Request 2026 - STJ -Emsar
Closed
Q-00030170 2 of 2 PMs needed on the following Group 5 - Cost Center - US4659 Service needs completed in June 2026 Manufacturer EPPENDORF Manufacturer Model # 5427R CENTRIFUGE MICRO TYPICAL SYSTEM SN 5409FH004558
Priority
High
Origin
Phone
Reason
New Case
Contact
Preet Singh
Owner
Leona Coonrod
Created
Sep 19, 2025
Work Orders from this Case (2)
WO-01326535 Invoiced
PM/CAL • Ronnie Salone
Created: Dec 15, 2025 • Closed: Jun 17, 2026
WO-01326537 (current) Invoiced
PM/CAL • Ronnie Salone
Created: Dec 15, 2025 • Closed: Jun 17, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 49.7 days stuck in "Scheduled"
⏱️
Total Delay 119.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
43.2d / 0.5d SLA
Scheduled
63.2d / 2.0d SLA
Reschedule
25.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.8d / 1.0d SLA
L2 Review
1.1d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6.18.26 hshaw - TBA $566.50

6/9/2026 CRamen Logged email scheduling for Wednesday 6/17/2026 with tech arrival between 8-10am. Email logged on WO-01326533


5/28/26 RS This WO was mistakenly used for the revisit to site to re-run calibrations with new targets for time, temp and speed. Please reschedule the PM/Cal before 6/30/26.

5/21/2026 CRamen scheduled for Thursday 5/28/2026 with tech arrival between 8-10am. Logged email scheduling for Thursday 5/28/2026 with tech arrival between 8-10am.


5/21/2026 CRamen had email response that Preet is out of the office till next week tuesday and to call 609-760-4621 in emergency. Called and left a vm that we need to get this scheduled and travel arrangements made for this. Logged email to Q-00030170. Also logged email to Ron Sparks ron_sparks@agilent.com


5/21/2026 CRamen left a vm for a returned call to schedule for Thursday 5/28/2026 with tech arrival between 8-10am. Logged email and call on WO-01326533. Placeholder set


Q-00030169


PMs needed on the following

Group 4 - Cost Center - US4647

Service needs completed in June 2026


Manufacturer EPPENDORF

Manufacturer Model # 5427R CENTRIFUGE BENCH TOP TYPICAL SYSTEM

SN 5409IP508674

Special Instructions

Travel cost is being split between 2 departments.

• The cost center requires a detailed service report for each of the three assets. The report should include AF and AL results, and detailed indication whether the equipment had to be calibrated back into range.


4/28/2026 CRamen per LYoder in scheduling chat to re-schedule for a Midmark install near Duluth MN on 5/6. TR Cancelled


2/19/2026 CRamen in a logged email WO-01326533 scheduled with Ashley Daniels for Tuesday 6/2/2026 with tech arrival between 8-10am



2/17/2026 CRamen in a logged email WO-01316159 scheduled with Ashley Daniels for Wednesday 5/6/2026 with tech arrival between 8-10am


2/16/2026 CRamen left a vm for a returned call to schedule for May PMs. Call and email logged on WO-01316159. Logged email

open availability Tuesday-Thursday (Monday or Friday needed for travel from or to Minneapolis MN) May with an arrival window between 8-10am. 

🔧 Work Performed
6/17/26 All travel expenses on WO-01326533. Found unit in lab Completed PM/Cal (Inspection of rotor, inspection of centrifuge, speed test, temp test, time test) Completed paperwork Closed WO
🔍 Technician Findings
Unit needed 2026 PM Unit is is good condition
⚠️ Problem Description
Q-00030170 2 of 2 PMs needed on the following Group 5 - Cost Center - US4659 Service needs completed in June 2026 Manufacturer EPPENDORF Manufacturer Model # 5427R CENTRIFUGE MICRO TYPICAL SYSTEM SN 5409FH004558
📄 Description
Eppendorf Centrifuge Micro Refrigerated or Constant Temp 5427 Series (5427 5427 R)

Timeline

📞
Case Linked Sep 19, 11:14 AM
Case Number: 00528861
Subject: FW: Agilent - Quote Request 2026 - STJ -Emsar
Status: Closed
🚨 58.0 business days
📋
Work Order Created Dec 15, 10:29 AM
Work Order: WO-01326537
Type: PM/CAL
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod Dec 15, 1:13 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 43m
👷
▶
2 Technician Assigned Dec 15, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
🚨 43.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 12:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-06T12:00:00.000+0000
🆕
▶
2 Status: Entered Feb 18, 9:39 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0hF00000048VleIAE, Ronnie Salone
🗓️
▶
2 Status: Scheduled Feb 18, 1:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-02T12:00:00.000+0000
🚨 50.0 business days
🔄
Status: Reschedule by Charles Ramen Apr 28, 4:04 PM
From: Scheduled
To: Reschedule
Duration in Previous: 69d 1h
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled May 21, 7:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-28T12:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Ronnie Salone May 28, 1:08 AM
Scheduled For: 2026-05-28T13:00:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone May 28, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 15h
✔️
Status: Completed by Ronnie Salone May 28, 12:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 51m
📅
Dispatch Scheduled by Ronnie Salone May 28, 1:49 PM
Scheduled For: 2026-05-28T16:00:00.000+0000
🔄
Status: Reschedule by Ronnie Salone May 28, 7:23 PM
From: Completed
To: Reschedule
Duration in Previous: 7h 22m
⚠️ 8.6 business days
🗓️
▶
2 Status: Scheduled Jun 9, 11:44 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-17T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 10, 12:55 PM
Scheduled For: 2026-06-17T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 15, 8:47 AM
Scheduled For: 2026-06-17T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Ronnie Salone Jun 17, 10:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
✔️
Status: Completed by Ronnie Salone Jun 17, 11:19 AM
From: Tech On Site
To: Completed
Duration in Previous: 47m
⏱️
▶
3 Labor Added Jun 17, 4:16 PM
Labor Added → Status: Closed → Status: L2 Review
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 4h 57m
👀
Status: L2 Review by Alan Adams
From: Closed
To: L2 Review
Duration in Previous: 4m
📅
▶
2 Dispatch Scheduled Jun 17, 4:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ronnie Salone
From: L2 Review
To: Scheduled
Duration in Previous: 29m
✔️
Status: Completed by Ronnie Salone Jun 17, 9:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 0m
⏳ 1.3 business days
👀
Status: L2 Review by Alan Adams Jun 19, 5:58 PM
From: Closed
To: L2 Review
Duration in Previous: 1d 20h
⏳ 1.0 business days
🏁
Status: Closed by Alan Adams Jun 22, 1:55 PM
From: L2 Review
To: Closed
Duration in Previous: 2d 19h
📄
▶
4 Status: Ready to Bill Jun 23, 10:05 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-265387

Bottlenecks

Assigned
Duration: 42.7 business days (threshold: 4.0 business hours)
Exceeded by 42.2 business days
Scheduled
Duration: 49.7 business days (threshold: 2.0 business days)
Exceeded by 47.7 business days
Reschedule
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Reschedule
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00528861
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jun 17, 10:30 AM
Created
Dec 15, 10:29 AM
Invoice #
SM-265387

Work Details (1)

Name Type Status Qty Amount Date
WL-03263846 Labor Open 1 $566.50 Jun 17, 4:16 PM

Details