Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (20 biz days early)
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 15 → Dec 28, 2025
8 business days (counted)
Running total: 8 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Dec 28 → Feb 12, 2026
32 business days (counted)
Running total: 40 of ? biz days used
13d
▶ Clock Running
Status: Reschedule
Feb 12 → Mar 4, 2026
13 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 10, 2026
4 business days (counted)
Running total: 57 of ? biz days used
16d
▶ Clock Running
Status: Reschedule
Mar 10 → Apr 1, 2026
16 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 2, 2026
1 business day (counted)
Running total: 74 of ? biz days used
Created: Dec 15, 2025
Completed: Apr 2, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 15 → Dec 15
Created
▶ Running
0
0
Dec 15 → Dec 15
Ready for Scheduling
▶ Running
0
0
Dec 15 → Dec 28
Assigned
▶ Running
8
8
Dec 28 → Feb 12
Scheduled
▶ Running
32
40
Feb 12 → Mar 4
Reschedule
▶ Running
13
53
Mar 4 → Mar 10
Scheduled
▶ Running
4
57
Mar 10 → Apr 1
Reschedule
▶ Running
16
73
Apr 1 → Apr 1
Scheduled
▶ Running
0
73
Apr 1 → Apr 2
Tech On Site
▶ Running
1
74
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Dec 15, 2025
Due: Apr 30, 2026
Completed: Apr 2, 2026 (28 days early)
⏱️
31.3d in Scheduled
Longest Stage
🔄
17 transitions
Status Changes
⚠️
97.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00551682
6008218599
Closed
28R
SYS-LC-1260-E
Contract ends 02/28/2026 repair included
PM
G1310B
DEABK00450 1260 Isocratic Pump
G1362A
DEAA600936 1260 Refractive Index Detector
G1314F
DEABB01114 1260 Variable Wavelength Detector
G1316A
DEAAK05152 1260 Thermostatted Column Compartment
1329B
DEABB01114 1260 Standard Autosampler
🚨
Primary Delay
31.3 days stuck in "Scheduled"
⏱️
Total Delay
97.1 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
36.1d
/ 2.0d SLA
Reschedule
30.9d
/ 2.0d SLA
Tech On Site
1.3d
/ 1.0d SLA
Completed
0.1d
/ 1.0d SLA
Billing Review
0.5d
/ 2.0d SLA
Ready to Bill
30.9d
/ 1.0d SLA
Invoice Pending
0.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
💬 Chatter (1)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
04/03 Is zone 2 not sure why showed 2 different mileage. I deleted and added it again
4.2.26 hshaw - moved WO to BR waiting for mService to close.
Chat tech to confirm the correct zone charge.
04/01 Goggle map was used to calculate zone. MD
02/11 Customer request re-schedule M.D
Please assign to Maria Davis ARP to site is 91 miles. Zone 2
🔧
Work Performed
04/01/2026 LC PM (VWD & RID) was performed by Agilent. THF is the mobile phase, before PM columns were bypassed and customer was flushed thoroughly with H2O. Pump and ALS parts were replaced. Pump was flushed with IPA and H2O, moving THF thru the system takes time, PIV needed to be cleaned with H20, leak/pressure tests had to run few times before they passed. VWD tests passed, RID reference cell had to be flushed for some time to move THF and to pass the Diode balance. At the end all test passed.
🔍
Technician Findings
Is zone 2 not sure why showed 2 different mileage. I deleted and added it again
⚠️
Problem Description
28R
SYS-LC-1260-E
Contract ends 02/28/2026 repair included
PM
G1310B
DEABK00450 1260 Isocratic Pump
G1362A
DEAA600936 1260 Refractive Index Detector
G1314F
DEABB01114 1260 Variable Wavelength Detector
G1316A
DEAAK05152 1260 Thermostatted Column Compartment
1329B
DEABB01114 1260 Standard Autosampler
📄
Description
LC 1260 System Enhanced LC Features
📞
Call Description
APR 2025 LC PM
Apr 2, 2026 12:39pm
@Maria Davis which the correct zone charge; zone 2 or 3? Please confirm, thank you.
📅
WO-01326564 - Preventive Maintenance - DD: 4/30/2026 - - SYS-LC-1260-E - CORSICANA - Polyguard Products Inc
Apr 1, 2026 11:30am – 4:30pm
Work Order: WO-01326564
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008218599
Location: Polyguard Products Inc
Address: 1901 Hwy 287 South, CORSICANA, TX 75110
Manufacturer:
Model #: SYS-LC-1260-E
Serial #: S-POLY-LC-92041117365
Contact Name: Chris Rogalski
Contact Phone: 214-515-501
MSG
RE Onsite service- Polyguard
Feb 11, 2026
Timeline
📞
📋
Work Order:
WO-01326564
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-02-19T17:00:00.000+0000
📅
Scheduled For:
2026-02-12T17:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
45d 11h
🗓️
📅
Scheduled For:
2026-03-10T15:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
5d 22h
📅
🗓️
From:
Reschedule
To:
Scheduled
Duration in Previous:
21d 23h
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1m
⏱️
Type:
Labor
Status:
Open
Qty:
5.5, 3.25
⏱️
Type:
Labor
Status:
Open
Qty:
3.25
🔩
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
10h 53m
🏁
From:
Completed
To:
Closed
Duration in Previous:
39m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
13h 30m
🚗
Type:
Travel
Status:
Open
Qty:
99
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
4h 6m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
19h 56m
💵
📄
From:
Billing Review
To:
Ready to Bill
Duration in Previous:
1m
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, Ready to Bill
Duration in Previous:
6m, 0m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
37d 4h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
36m
🧾
Invoice Number:
SM-261939
Bottlenecks
Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 31.3 business days (threshold: 2.0 business days)
Exceeded by 29.3 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Reschedule
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Apr 1, 11:30 AM
Work Details (9)
Name
Type
Status
Qty
Amount
Date
WL-03169791
Labor
Open
5.5
$544.50
Apr 1, 10:00 PM
WL-03169792
Labor
Open
3.25
$243.75
Apr 1, 10:00 PM
WL-03169825
Labor
Open
3.25
$243.75
Apr 1, 10:15 PM
WL-03169854
Parts
Open
1
$0.00
Apr 1, 10:20 PM
WL-03169855
Parts
Open
1
$0.00
Apr 1, 10:20 PM
WL-03169856
Parts
Open
1
$0.00
Apr 1, 10:20 PM
WL-03169870
Expenses
Open
1
$0.00
Apr 1, 10:25 PM
WL-03171170
Travel
Open
99
$0.00
Apr 2, 4:40 PM
WL-03171171
Travel
Open
99
$0.00
Apr 2, 4:40 PM