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WO-01326567 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 A-Gas US Inc — 11050 S HWY 287, RHOME TX, 76078

Dec 15, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (20 biz days late)
Active: 70 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 15 → Dec 28, 2025
8 business days (counted)
Running total: 8 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 28 → Mar 5, 2026
46 business days (counted)
Running total: 54 of ? biz days used
12d
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 23, 2026
12 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 26, 2026
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 70 of ? biz days used
Created: Dec 15, 2025 Completed: Mar 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0
Dec 15 → Dec 28 Assigned ▶ Running 8 8
Dec 28 → Mar 5 Scheduled ▶ Running 46 54
Mar 5 → Mar 23 Reschedule ▶ Running 12 66
Mar 23 → Mar 26 Scheduled ▶ Running 3 69
Mar 26 → Mar 27 Tech On Site ▶ Running 1 70
Dispatch 0.0d
Coordinators 71.4d
Field Work 1.2d
Billing 7.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
71.4 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
7.9 days
Over SLA
Created: Dec 15, 2025 Due: Feb 28, 2026 Completed: Mar 27, 2026 (26 days late)
📅
70.3 days Total Age
⏱️
46.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
71.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551684
6008212450
Closed
28R SYS-GC-8890-M Contract ends 11/10/2026 repair included PM G3540A US2152A034 Agilent 8890 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Ariel Harris
Owner
Leona Coonrod
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326567 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Dec 15, 2025 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 46.0 days stuck in "Scheduled"
⏱️
Total Delay 71.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.9d / 0.5d SLA
Scheduled
49.5d / 2.0d SLA
Reschedule
13.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26 Travel, mileage and zone are on WO-01326570. MD


03/05 haven't getting the right contact.


Please assign to Maria Davis ARP to site is 101 miles. Zone 3

🔧 Work Performed
03/26/2026 . GC was cooled down and PM was completed per Agilent checklist. All tests passed. Method was loaded and stabilized. Customer will run sample.
⚠️ Problem Description
28R SYS-GC-8890-M Contract ends 11/10/2026 repair included PM G3540A US2152A034 Agilent 8890 GC System Custom
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
FEB 2026 GC PM

Timeline

📞
▶
4 Case Linked Dec 15, 11:37 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01326567
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Dec 28, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-02-20T16:00:00.000+0000
🚨 46.0 business days
🔄
Status: Reschedule by Maria Davis Mar 5, 8:31 AM
From: Scheduled
To: Reschedule
Duration in Previous: 66d 22h
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Mar 23, 3:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-03-26T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Maria Davis Mar 26, 12:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
⏱️
Labor Added Mar 26, 9:58 PM
Type: Labor
Status: Open
Qty: 2.5
🔩
4x Parts Added Mar 26, 10:06 PM
Type: Parts
Status: Open
Qty: 1
💵
Expenses Added Mar 26, 10:16 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Maria Davis Mar 26, 10:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 59m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 5:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 16m
⚠️ 6.9 business days
💵
▶
2 Status: Billing Review Apr 6, 3:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 41m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Reschedule
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00551684
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Mar 26, 11:00 AM
Created
Dec 15, 11:37 AM
Invoice #
SM-258564

Work Details (6)

Name Type Status Qty Amount Date
WL-03161921 Labor Open 2.5 $302.50 Mar 26, 9:58 PM
WL-03161932 Parts Open 1 $0.00 Mar 26, 10:06 PM
WL-03161933 Parts Open 1 $0.00 Mar 26, 10:06 PM
WL-03161934 Parts Open 1 $0.00 Mar 26, 10:06 PM
WL-03161935 Parts Open 1 $0.00 Mar 26, 10:06 PM
WL-03161945 Expenses Open 1 $0.00 Mar 26, 10:16 PM

Details