Detailed work order timeline, KPIs, and analysis
WEST ORANGE FIRE DEPARTMENT • Repair • P7
📍 West Orange FD - Station 1 — 415 Valley Rd., West Orange NJ, 07052
Dec 15, 2025 → Apr 1, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 15 → Dec 15 | Created | ▶ Running | 0 | 0 / 7 |
| Dec 15 → Dec 15 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Dec 15 → Dec 15 | Entered | ▶ Running | 0 | 0 / 7 |
| Dec 15 → Dec 16 | L2 Screening | ▶ Running | 1 | 1 / 7 |
| Dec 16 → Jan 6 | Awaiting Parts | ⏸ Paused | 13 | — |
| Jan 6 → Jan 7 | Ready for Scheduling | ▶ Running | 1 | 2 / 7 |
| Jan 7 → Jan 9 | Assigned | ▶ Running | 2 | 4 / 7 |
| Jan 9 → Jan 15 | Scheduled | ▶ Running | 4 | 8 / 7 |
| Jan 15 → Jan 15 | Completed | ▶ Running | 0 | 8 / 7 |
| Jan 15 → Jan 15 | Incomplete | ▶ Running | 0 | 8 / 7 |
| Jan 15 → Jan 16 | Awaiting Parts | ⏸ Paused | 1 | — |
| Jan 16 → Jan 19 | Reschedule | ▶ Running | 0 | 8 / 7 |
| Jan 19 → Jan 30 | Assigned | ▶ Running | 9 | 17 / 7 |
| Jan 30 → Feb 5 | Scheduled | ▶ Running | 4 | 21 / 7 |
| Feb 5 → Feb 16 | Incomplete | ▶ Running | 6 | 27 / 7 |
| Feb 16 → Feb 16 | Awaiting Parts | ⏸ Paused | 0 | — |
| Feb 16 → Feb 17 | Reschedule | ▶ Running | 1 | 28 / 7 |
| Feb 17 → Feb 23 | Scheduled | ▶ Running | 4 | 32 / 7 |
| Feb 23 → Mar 30 | Reschedule | ▶ Running | 25 | 57 / 7 |
| Mar 30 → Mar 30 | Entered | ▶ Running | 0 | 57 / 7 |
| Mar 30 → Mar 30 | Assigned | ▶ Running | 0 | 57 / 7 |
| Mar 30 → Apr 1 | Scheduled | ▶ Running | 2 | 59 / 7 |
3/31 SRogers: Travel charge for trip on 3/31 should be non-billable since the return visit was caused by EMSAR, not the customer.
3/30 KSmith -- Scheduled for tomorrow with POC. 1-3pm
3/27 KSmith -- Shawn is still working on this with Stryker. Shawn left a VM for Giuseppe advising that we are still working with Stryker on the solution
3/20 KSmith -- Per Shawn, Stryker is still looking into this
3/19 KSmith -- Checking with Shawn if there is an update on this one
3/17 KSmith -- Checking with Shawn if there is an update on this one
3/12 KSmith -- Shawn is going to follow up on this when he returns from PTO on Monday
3/4 KSmith -- Per Shawn, we are still waiting on a response from Stryker Tech Support. Customer will likely be notified that parts are not available for this unit.
2/25 SRogers: Awaiting reply back from Stryker engineers regarding a conversion kit from the 6080 style retainer plate covers (no longer available) to the new 6082 style.
2/24 KSmith -- See below from Shawn
2/24/26 RBerry- Sent teams message to tech sup: WO-01326568- Internal notes from Kourtney states that the wrong parts were shipped again and you are reordering the parts for this site. I don't see a new parts order on this WO. Per SRogers, he has a meeting today with L2 to discuss wrong parts.
2/23 KSmith -- Incorrect parts were sent again. Shawn is reordering the parts for this one
2/17 KSmith -- Scheduled for 2/23 with Giuseppe. 8-10am
2/17 KSmith -- Sent email to schedule for 2/23
2/16 SRogers: Placed part order myself since no follow up part order was placed for the multiple incorrect part orders received.
2/16 KSmith -- Chatter to Shawn to check on this one. No follow up case has been created. WO has been sitting since 2/4
1/30 KSmith -- Scheduled for 2/4 with Giuseppe on WO-01334722. 8-10am
1/30 KSmith -- Sent email to schedule for 2/4 on WO-01334722
1/29 KSmith -- Parts for WO-01334722 are shipping today.
1/21 KSmith -- Customer called in additional parts for WO-01334722. Will schedule both WOs once those parts ship
1/20 KSmith -- Parts for WO-01334722 are shipping today. Will schedule both WOs once deilvery date is established
01/19/2026 LHIll-LM at 973-325-4179 for Cpt. Chirico trying to schedule tech visit.
01/19/2026 LHill-tracked parts-scheduled to be delivered on 01/20.
1/9 KSmith -- Scheduled for 1/14 with Captain Chirico. 8-10am, logged on WO-01326568
1/9 KSmith -- Sent email to schedule for 1/14 on WO-01326568
1/8 KSmith -- Parts did not ship yesterday but should be shipping today
12/29 NatoshaB - all parts except PN ending in -3036 expected to ship to EMSAR today. Lead time for that PN is 3 biz day (not counting NYE & NY day)
12/23 KSmith -- Goes to Curtis Allen
12/17 APerry Captain Chirico emailed in and asked for service to be completed at station 1, 415 Valley Rd.
12/15 KSmith -- Parts are listed as being needed but no PO entered
1) - 6080-033-036 (use 6082-033-036) - Hand Guard
(2) - 0004-098-000 - Screw
(2) - 0016-118-000 - Nut
(2) - 0011-456-000 - Washer
(1) - 6080-200-041 - Octagon Sleeve
(1) - 6080-200-030 (use 6080-300-030) - Foot Pedal
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03064632 | Expenses | Open | 1 | $0.00 | Jan 14, 12:05 PM |
| WL-03065456 | Labor | Open | 0.75 | $0.00 | Jan 14, 7:37 PM |
| WL-03067831 | Parts | Open | 2 | $96.00 | Jan 16, 11:03 AM |
| WL-03067832 | Expenses | Open | 1 | $0.00 | Jan 16, 11:03 AM |
| WL-03106987 | Expenses | Open | 1 | $0.00 | Feb 16, 11:09 AM |
| WL-03167990 | Parts | Open | 4 | $53.88 | Mar 31, 9:29 PM |
| WL-03167991 | Parts | Open | 1 | $372.60 | Mar 31, 9:29 PM |
| WL-03167992 | Parts | Open | 1 | $114.75 | Mar 31, 9:29 PM |
| WL-03167993 | Labor | Open | 2 | $0.00 | Mar 31, 9:29 PM |
| WL-03167994 | Labor | Open | 2.25 | $0.00 | Mar 31, 9:29 PM |
| WL-03167995 | Travel | Open | 44 | $0.00 | Mar 31, 9:29 PM |