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WO-01326570 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 A-Gas US Inc — 11050 S HWY 287, RHOME TX, 76078

Dec 15, 2025 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (20 biz days late)
Active: 70 biz days
🕐 Clock stopped: Tech Off Site (Mar 27, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 15 → Dec 28, 2025
8 business days (counted)
Running total: 8 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 28 → Mar 5, 2026
46 business days (counted)
Running total: 54 of ? biz days used
12d
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 23, 2026
12 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 26, 2026
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 70 of ? biz days used
Created: Dec 15, 2025 Tech Off Site: Mar 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0
Dec 15 → Dec 28 Assigned ▶ Running 8 8
Dec 28 → Mar 5 Scheduled ▶ Running 46 54
Mar 5 → Mar 23 Reschedule ▶ Running 12 66
Mar 23 → Mar 26 Scheduled ▶ Running 3 69
Mar 26 → Mar 27 Tech On Site ▶ Running 1 70
Dispatch 0.0d
Coordinators 71.4d
Field Work 1.3d
Billing 7.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
71.4 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
7.9 days
Over SLA
Created: Dec 15, 2025 Due: Feb 28, 2026 Completed: Mar 27, 2026 (26 days late)
📅
70.3 days Total Age
⏱️
46.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
71.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551687
6008212464
Closed
28R SYS-GC-7890-M Contract ends 11/10/2026 repair included PM G3440B US17143007 Agilent 7890B Series GC Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Ariel Harris
Owner
Leona Coonrod
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326570 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Dec 15, 2025 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 46.0 days stuck in "Scheduled"
⏱️
Total Delay 71.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.9d / 0.5d SLA
Scheduled
49.5d / 2.0d SLA
Reschedule
13.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26 Google map was used to calculate zone. Arrival 09:10 left tools and move to another building to do safety training. MD


03/19 Tyler Malone is the right contact.



03/05 Haven't gotten the right contact





Please assign to Maria Davis ARP to site is 101 miles. Zone 3

🔧 Work Performed
03/26/2026 GC cooled down. PM was completed per Agilent. All tests passed. Customer's method was loaded and stabilized. An air blank was made. GC is back in operation.
⚠️ Problem Description
28R SYS-GC-7890-M Contract ends 11/10/2026 repair included PM G3440B US17143007 Agilent 7890B Series GC Custom
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
FEB 2026 GC PM

Timeline

📞
▶
4 Case Linked Dec 15, 11:40 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01326570
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Dec 28, 10:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-02-20T07:00:00.000+0000
🚨 46.0 business days
🔄
Status: Reschedule by Maria Davis Mar 5, 8:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 66d 22h
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Mar 23, 4:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-03-26T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Maria Davis Mar 26, 11:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
🚗
▶
2 2x Travel Added Mar 26, 9:36 PM
2x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added Mar 26, 9:45 PM
Type: Labor
Status: Open
Qty: 2.5
🔩
4x Parts Added Mar 26, 10:02 PM
Type: Parts
Status: Open
Qty: 2, 1
⏱️
Labor Added Mar 26, 10:15 PM
Type: Labor
Status: Open
Qty: 4
🚗
▶
2 Status: Tech Off Site Mar 26, 10:41 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Maria Davis
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Hannah Shaw Mar 27, 5:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 25m
⚠️ 6.9 business days
💵
▶
2 Status: Billing Review Apr 6, 3:54 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 40m
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Reschedule
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00551687
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Mar 26, 2:00 PM
Created
Dec 15, 11:44 AM
Invoice #
SM-258564

Work Details (9)

Name Type Status Qty Amount Date
WL-03161880 Travel Open 104 $0.00 Mar 26, 9:36 PM
WL-03161881 Travel Open 103 $0.00 Mar 26, 9:36 PM
WL-03161893 Labor Open 4 $300.00 Mar 26, 9:40 PM
WL-03161895 Labor Open 2.5 $302.50 Mar 26, 9:45 PM
WL-03161925 Parts Open 2 $0.00 Mar 26, 10:02 PM
WL-03161926 Parts Open 2 $0.00 Mar 26, 10:02 PM
WL-03161927 Parts Open 2 $0.00 Mar 26, 10:02 PM
WL-03161928 Parts Open 1 $0.00 Mar 26, 10:02 PM
WL-03161942 Labor Open 4 $300.00 Mar 26, 10:15 PM

Details