Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 28, 2025
✗ SLA Missed (239 biz days late)
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 30, 2025
10 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Dec 30 → Mar 2, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Completed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 15, 2025
Completed: Mar 2, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 15 → Dec 15
Created
▶ Running
0
0
Dec 15 → Dec 30
Ready for Release
⏸ Paused
10
—
Dec 30 → Mar 2
Scheduled
▶ Running
41
41
Mar 2 → Mar 2
Completed
▶ Running
0
41
Mar 2 → Mar 2
Closed
▶ Running
0
41
Mar 2 → Mar 2
Incomplete
▶ Running
0
41
Incomplete
0.0d (excluded)
✗ SLA Missed
Holding (excluded from total)
Coordinators Over SLA
Incomplete (excluded from total)
Billing Over SLA
Created: Dec 15, 2025
Due: Feb 28, 2025
Completed: Feb 27, 2026 (363 days late)
⏱️
41.4d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
40.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00551735
URGENT Philips WO Request
Closed
EPIQ Elite Ultrasound Circular Edition - Installed Product 111678010 -
Contact
Christine Oshaughnessy (US)
🚨
Primary Delay
41.4 days stuck in "Scheduled"
⏱️
Total Delay
40.7 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
41.4d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (2)
📅 Events (1)
🔒
Internal CSA Notes
12/30/2025 Cever received email from christine.oshaughnessy@univrad.com asking for Feb 26th 10:00
12/22/2025 Cever sent email to christine.oshaughnessy@univrad.com asking if date options would work for 2 locations 3 devices.
12/15/2025 Cever sent email to christine.oshaughnessy@univrad.com with Date options for Feb and March
🔧
Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍
Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️
Problem Description
EPIQ Elite Ultrasound Circular Edition - Installed Product 111678010 -
📞
Call Description
PM - Contract - Customer Value PM
📞
Call
Completed
Apr 13, 2026
04/13/2026 Rbailey - Rcvd call from 732.462.1900 Melissa inquiring about scheduling of the WO
📋
Send Reminder
Completed
Dec 30, 2025
Send Reminder
📅
WO-01326608 - Preventive Maintenance - Ultrasound - Freehold - JSRA Centers LLC
Feb 26, 2026 10:00am – 12:00pm
Work Order: WO-01326608
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13906872
Location: JSRA Centers LLC
Address: 1043 W Main St, Freehold, NJ 07728
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USN23B1684
Contact Name: Melissa Mallar
Contact Phone: +1-973-809-3849
Contact E
Timeline
📞
Case Number:
00551735
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01326608
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
1h 9m
👷
📅
Scheduled For:
2026-02-26T15:00:00.000+0000
🗓️
From:
Ready for Release
To:
Scheduled
Duration in Previous:
14d 20h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.5, 1.5, 103, 39
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
⚠️
From:
Closed
To:
Incomplete
Duration in Previous:
2h 55m
✔️
From:
Incomplete, Completed
To:
Completed, Closed
Duration in Previous:
19m, 0m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
1d 7h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
2d 7h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
11h 23m
Bottlenecks
Scheduled
Duration: 41.4 business days (threshold: 2.0 business days)
Exceeded by 39.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Feb 26, 10:00 AM
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-03121869
Labor
Open
2.5
$0.00
Feb 26, 5:01 PM
WL-03121870
Labor
Open
1.5
$275.00
Feb 26, 5:01 PM
WL-03121871
Labor
Open
1
$0.00
Feb 26, 5:01 PM
WL-03121872
Travel
Open
103
$0.00
Feb 26, 5:01 PM
WL-03121873
Travel
Open
39
$0.00
Feb 26, 5:01 PM
WL-03127500
Labor
Open
0.016666666666667
$38.00
Mar 3, 9:20 AM