Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326615 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology - Point Pleasant Office — 3822 River Rd, Point Pleasant NJ, 08742

Dec 15, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (13 biz days early)
Active: 49 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 30, 2025
10 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Dec 30 → Mar 12, 2026
49 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 15, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 30 Ready for Release ⏸ Paused 10 —
Dec 30 → Mar 12 Scheduled ▶ Running 49 49
Dispatch 0.1d
Holding 10.5d (excluded)
Coordinators 49.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
10.5 days
Coordinators
49.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 15, 2025 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
58.7 days Total Age
⏱️
49.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551736
URGENT Philips WO Request
Closed
EPIQ Elite Diagnostic Ultrasound System Installed Product 91650398 - US321B1121
Priority
High
Origin
Email
Reason
New Case
Contact
Christine Oshaughnessy (US)
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326615 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Dec 15, 2025 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 49.0 days stuck in "Scheduled"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
10.5d
Scheduled
49.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/04/2026 SRobinson- Sent reminder email.

12/30/2025 Cever received email from christine.oshaughnessy@univrad.com confirming FSE onsite for March 11th at 11:30 a.m.

12/22/2025 Cever sent email to christine.oshaughnessy@univrad.com asking if date options would work for 1 device due in March

12/15/2025 Cever sent email to christine.oshaughnessy@univrad.com with Date options for Feb and March

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System Installed Product 91650398 - US321B1121
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Dec 15, 1:39 PM
Case Number: 00551736
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 15, 2:06 PM
Work Order: WO-01326615
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Dec 15, 3:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 59m
🚨 11.0 business days
👷
▶
3 Technician Assigned Dec 30, 11:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-11T15:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 14d 20h
🚨 49.0 business days
⏱️
5x Labor Added Mar 11, 3:35 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 1.5, 113, 120
✔️
Status: Completed by Jason Yenser Mar 11, 8:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 71d 8h, 0m
⏱️
▶
2 Labor Added Mar 12, 1:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 53m
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 29m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00551736
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 11, 11:30 AM
Created
Dec 15, 2:06 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03139563 Labor Open 2.75 $0.00 Mar 11, 3:35 PM
WL-03139564 Labor Open 1.5 $275.00 Mar 11, 3:35 PM
WL-03139565 Labor Open 2.75 $0.00 Mar 11, 3:35 PM
WL-03139566 Travel Open 113 $0.00 Mar 11, 3:35 PM
WL-03139567 Travel Open 120 $0.00 Mar 11, 3:35 PM
WL-03141493 Labor Open 0.016666666666667 $38.00 Mar 12, 1:26 PM

Details