Midmark Service Request Dispatch Authorization - WO-00137401
Closed
Zone 4
WD Scale issue 9r5uL
Tech brings 50 lb calibrated weight for calibration - Tech needs Call Keli 60 mins Prior to arrival - This will be Zone 4 Dispatch
to the EMSAR, Keizer, OR location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is
required before setting up service. If the total dispatch time, including travel, exceeds 8 hours, overnight accommodations may
be necessary. Midmark pre-approves these accommodations, and receipts must be provided when submitting the completed
SRA and invoice for reimbursement. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
Primary Delay13.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay20.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Awaiting Parts
2.5d / 3.0d SLA
Completed
2.7d / 1.0d SLA
Closed
4.2d / 1.0d SLA
WO Correction Needed
1.4d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1-7 Mburris call from Midmark with POC Keli Perez on line to set
1-6 Mburris sent chatter to account manager can't reach POC / also email sent to Midmark
1-6 Mburris called site POC unable to LM on Vmail due to mailbox is full
1-5 Mburris called site Lm on Vmail
12-29 Mburris called site LM on Vmail
12-26 Mburris email sent to POC looking for 1-5 ( Tim H)
12-23 Mburris
1ZE444250371537518
Estimated delivery
Monday, December 29 between 11:15 A.M. - 2:15 P.M.
12/19/25 lcoonrod
Currently, we are not able to provide the tracking details.
Order No: 744890
Customer PO No: SR1508886
Customer: Midmark No Charge
Service Request NO: 1508886
Ship To Name: YVFW Community Health
Ship To Address: 2275 Commercial St
Ship To City/State: Astoria, OR 97103-3327
Waybill (Tracking #): 1ZE444250371537518
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1799-00 SERIAL #: DESCRIPTION: KIT, PEDIATRIC DIGITAL SCALE
12-16 Mburris called spoke with Keli Perez and set appt 12-17 9am
🔧Work Performed
Verified all of the foam was uninstalled from the table. Reseated the cables. Tried to calibrate but getting ER 5P errors. Midmark sending out a new scale.
1/13- THolman- replaced scale, leveled, calibrated and tested with success. show staff results.
🔍Technician Findings
9r5ul errors when scale is turned on, ER 5P errors during calibration. Scale is bad.
⚠️Problem Description
Zone 4
WD Scale issue 9r5uL
Tech brings 50 lb calibrated weight for calibration - Tech needs Call Keli 60 mins Prior to arrival - This will be Zone 4 Dispatch
to the EMSAR, Keizer, OR location. It is approx. 5 hours round trip. If a different service location is used, Midmark approval is
required before setting up service. If the total dispatch time, including travel, exceeds 8 hours, overnight accommodations may
be necessary. Midmark pre-approves these accommodations, and receipts must be provided when submitting the completed
SRA and invoice for reimbursement. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
📄Description
Midmark 640 (Series) Pediatric Table
📞
Call
Completed Jan 7, 2026
1-7 Mburris call from Midmark with POC Keli Perez on line to set
📋
Outbound to +12083903381
Completed Jan 6, 2026
1-6 Mburris called site POC unable to LM on Vmail due to mailbox is full
📋
Outbound to +12083903381
Completed Jan 5, 2026
1-5 Mburris called site Lm on Vmail
📋
Outbound to +12083903381
Completed Dec 29, 2025
12-29 Mburris called site LM on Vmail
📧
Email: EMSAR Request for service at YVFW Community Health (Email to schedule service)
Completed Dec 26, 2025
To: kelip@yvwc.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at YVFW Community Health (Email to schedule service)
Body:
Hi Keli Perez,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Scale issue 9r5uL.
We currently have availability on 1-5with an arrival window betwe
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: kelip@yvwc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326639Location: YVFW Community HealthAddress: 2275 Commercial St, Astoria, OR 97103-3327Device: 640 (Series) Pediatric Table V2877063Problem Description: Zone 4
WD Scale issue 9r5uL
Tech bring
📋
Outbound to +12083903381
Completed Dec 16, 2025
12-16 Mburris called spoke with Keli Perez and set appt 12-17 9am
📧
Email: WO-01326639
Completed Dec 15, 2025
To: kelip@yvwc.org
CC:
BCC:
Attachment: --none--
Subject: WO-01326639
Body:
Hello,
We received the Midmark repair request and have created a work order WO-01326639. You will get a phone call from a coordinator to schedule this visit with you.
EMSAR DISPATCH
800-543-2787
📋
Outbound to +12083903381
Completed Dec 15, 2025
mailbox is full unable to leave a message, sending an email
Jan 6, 2026 11:00am
@Allison Belyea Hi, I can't reach this contact at all
📅
WO-01326639 - Repair - 640 (Series) Pediatric Table - Astoria - YVFW Community Health
Jan 13, 2026 2:00pm – 4:00pm
Work Order: WO-01326639
Account: MIDMARK
Customer Case Number: SR 1508886 WO-00137401
Location: YVFW Community Health
Address: 2275 Commercial St,, Astoria, OR 97103-3327
Manufacturer: Midmark Corp
Model #: 640 (Series) Pediatric Table
Serial #: V2877063
Contact Name: Keli Perez
Contact Phone: (208
PDF
SRA_WO-00137401_ver1
Dec 15, 2025
PDF
SRA_WO-00137401_ver1 YVFW Community Health 12172025
Dec 17, 2025
PDF
SRA - 1508886 - YVFW COMMUNITY HEALTH
Jan 14, 2026
Timeline
📞
Case Linked Dec 15, 2:50 PM
Case Number:00551803
Subject:Midmark Service Request Dispatch Authorization - WO-00137401