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WO-01326673 ↗ ServiceMax

ASSIST AMBULANCE • Repair • P7

📍 ASSIST AMBULANCE - Bronx — 211 E 141 St, Bronx NY, 10451

Dec 15, 2025 → Dec 23, 2025

✅ Completed
P7 7 business days from creation
Target: Dec 24, 2025
🕐 Clock stopped: Completed (Dec 23)
⏸ 2d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.3d
Material Management 3.0d
Coordinators 4.4d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Material Management
3.0 days
Coordinators
4.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 15, 2025 Due: Dec 24, 2025 Completed: Dec 23, 2025 (1 days early)
📅
6.2 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
5.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551225
L2 review - EMS
Closed
Q-00031611 Bronx Base for service of 2 stretchers and a EZ Glide Chair by Freno that need to be repaired. One Yellow Stryker Serial # 011039259 Needs a rivet in the front of the stretcher see attached pictures. Part needed 1 rivet, 0025–133-000 The Second stretcher is a Blue Ferno Proflex Serial # 18N-388259. The foot end height adjustment bar is not working it appears to be missing a bolt from the attachment see attached pictures. Parts needed 1 handle arm, 2390764 1 screw, 3903872 1 clevis pin, 2210272 4 retaining rings, 2210270 Tech will only use parts needed. The Ez Glide Chair has a broken lower handle, Serial # PWT001559 see attached pictures Part needed 1 ext. handle, 0905837
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber Bishun
Owner
Jessica Sells
Created
Dec 12, 2025
Work Orders from this Case (3)
WO-01326668 Invoiced
Repair • Darrell Hope
Created: Dec 15, 2025 • Closed: Dec 23, 2025
WO-01326673 (current) Invoiced
Repair • Darrell Hope
Created: Dec 15, 2025 • Closed: Dec 23, 2025
WO-01326674 Invoiced
Repair • Darrell Hope
Created: Dec 15, 2025 • Closed: Feb 10, 2026
Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/22 KSmith -- Scheduled for tomorrow with Amber. 8-10am

12/22 KSmith -- Left VM and sent email to schedule for tomorrow on WO-01326668

🔧 Work Performed
12/23, dhope cleaned and serviced cot, replaced missing hardware,,
🔍 Technician Findings
12/23, dhope, found cot in need of cleaning and servicing, missing hardware,,,
⚠️ Problem Description
Q-00031611 The Second stretcher is a Blue Ferno Proflex Serial # 18N-388259. The foot end height adjustment bar is not working it appears to be missing a bolt from the attachment see attached pictures. Parts needed 1 handle arm, 2390764 1 screw, 3903872 1 clevis pin, 2210272 4 retaining rings, 2210270 Tech will only use parts needed. https://www.ebiotrack.com/workorder.php?wo=70390
📄 Description
Ferno Model 35-X (Series) Manual Ambulance Cot (X, XIT, XNM, XST)

Timeline

📞
Case Linked Dec 12, 3:39 AM
Case Number: 00551225
Subject: L2 review - EMS
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 15, 5:05 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Dec 15, 7:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 27m
⏳ 3.6 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 18, 2:54 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 19h
👷
▶
2 Technician Assigned Dec 18, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 53m
💵
Expenses Added Dec 19, 8:39 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 22, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-23T14:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Darrell Hope Dec 23, 5:18 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 5h
⏱️
▶
2 3x Labor Added Dec 23, 5:28 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 4.8 business days
🔩
▶
3 Parts Added Dec 29, 11:23 AM
Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 5d 17h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 30, 4:40 PM
Invoice Number: SM-250052

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00551225
Closed
📦
Parts Order 00086783
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 23, 9:00 AM
Created
Dec 15, 5:05 PM
Invoice #
SM-250052

Work Details (5)

Name Type Status Qty Amount Date
WL-03042982 Expenses Open 1 $15.44 Dec 19, 8:39 AM
WL-03046640 Labor Open 1.7333333333333 $227.50 Dec 23, 5:28 PM
WL-03046641 Labor Open 0.98333333333333 $0.00 Dec 23, 5:28 PM
WL-03046642 Travel Open 15 $0.00 Dec 23, 5:28 PM
WL-03048847 Parts Open 1 $6.00 Dec 29, 11:23 AM

Details