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WO-01326686 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 DPT LABORATORIES — 3300 RESEARCH PLAZA, San Antonio TX, 78235

Dec 16, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 13)
✓ SLA Met (18d early)
Dispatch 0.0d
Coordinators 21.0d
Field Work 2.0d
Billing 11.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
21.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
11.6 days
Over SLA
Created: Dec 16, 2025 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
21.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
28.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551961
6008179615
Closed
28U SYS-LC-1260 Contract ends 04/18/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1314B DEAAU03501 1260 Variable Wavelength Detector VL G1311B DEAB708622 1260 Quaternary Pump G1329B DEAAC22610 1260 Standard Autosampler G1316A DEACN24273 1260 Thermostatted Column Compartment G1330B DEBAK16477 1290 Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Suzell Flores
Owner
Leona Coonrod
Created
Dec 16, 2025
Work Orders from this Case (2)
WO-01326686 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Dec 16, 2025 • Closed: Jan 13, 2026
WO-01326687 Invoiced
EOQ • Jose Gutierrez
Created: Dec 16, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 28.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Billing Review
3.4d / 2.0d SLA
Ready to Bill
8.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.13.26 hshaw - moved WO to BR, waiting for mService to close.

1/13/26 CDempsey- Contacting Jose about this past scheduled wo.


Please assign to Jose Gutierrez ARP to site is 20 miles. Zone 1

🔧 Work Performed
Performed LC preventive maintenance per ACE task list working instructions in preparation for OQ delivery following afterward. All PM tests passed.
⚠️ Problem Description
28U SYS-LC-1260 Contract ends 04/18/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1314B DEAAU03501 1260 Variable Wavelength Detector VL G1311B DEAB708622 1260 Quaternary Pump G1329B DEAAC22610 1260 Standard Autosampler G1316A DEACN24273 1260 Thermostatted Column Compartment G1330B DEBAK16477 1290 Thermostat
📄 Description
1260 Quaternary Pump
📞 Call Description
JAN 2026 LC PM

Timeline

📞
▶
4 Case Linked Dec 16, 8:27 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01326686
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Dec 18, 7:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-01-12T15:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Jose Gutierrez Jan 12, 10:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 3h
⏱️
▶
4 2x Labor Added Jan 12, 4:46 PM
2x Labor Added → 4x Parts Added → 2x Travel Added → Labor Added
🔩
4x Parts Added
Type: Parts
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 13
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Jose Gutierrez Jan 13, 11:15 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
💵
Status: Billing Review by Hannah Shaw Jan 13, 3:46 PM
From: Closed
To: Billing Review
Duration in Previous: 4h 30m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 5:24 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 1h
⚠️ 8.8 business days
📨
▶
3 Status: Invoice Pending Jan 28, 1:41 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252436
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

📞
Case 00551961
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Jan 12, 10:00 AM
Created
Dec 16, 8:28 AM
Invoice #
SM-252436

Work Details (9)

Name Type Status Qty Amount Date
WL-03062150 Labor Open 4 $456.00 Jan 12, 4:46 PM
WL-03062149 Labor Open 0.5 $0.00 Jan 12, 4:46 PM
WL-03062160 Parts Open 1 $0.00 Jan 12, 4:47 PM
WL-03062161 Parts Open 1 $0.00 Jan 12, 4:47 PM
WL-03062162 Parts Open 1 $0.00 Jan 12, 4:47 PM
WL-03062159 Parts Open 1 $0.00 Jan 12, 4:47 PM
WL-03062167 Travel Open 13 $0.00 Jan 12, 4:49 PM
WL-03062166 Travel Open 13 $180.00 Jan 12, 4:49 PM
WL-03062176 Labor Open 0.5 $0.00 Jan 12, 4:50 PM

Details