How will higi connect to the internet: Wifi
Installation Date: 1/21/2026
Additional Info or special requirements
John Lee (off-site) cell 404-670-2378
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 1/28/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
Total Delay106.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
1.1d / 3.0d SLA
Production
4.3d / 2.0d SLA
Logistics
0.0d / 1.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.3d / 2.0d SLA
Reschedule
5.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
WO Correction Needed
1.9d
Billing Review
71.0d / 2.0d SLA
Ready to Bill
15.2d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05122025 NFloyd - BOL added - Moved to RTB
1.30.26 hshaw - missing BOL, chat NFloyd.
1/28/26 AJinerson - Confirmed w/ FSE to go onsite today, 1/28 while in area to complete install now that confirmed unit has been delivered.
1/28/26 AJinerson - Received call from NFloyd confirming unit was delivered onsite - proceed with scheduling asap.
1/28/2026 Sramen - chatter to Nfloyd for update.
1/23/26 AJinerson - ASM awaiting update on new delivery/install date. WO will have to be rescheduled once we have updated ETA. Tech will still bill for original visit.
1/21/26 AJinreson - Tech went onsite for install. Unit not onsite.
Sent email to team/ASM with high importance on how to proceed.
discussed w/ tech sup who is escalating this as well for further assistance.
12/24/25 AJinerson - Called John to confirm we have tech scheduled to visit on 1/21/26 for service with arrival time between 9am-11am. Left VM regarding this.
Preferred Installation Day Warning
None
Set Installation Date
1/21/2026
Target Go Date:
Days delivery is possible:
Tuesday
Ready date 1/14/2025 BA
🔧Work Performed
1-21-26 traveled to site and looked for kiosk, kiosk has not been delivered and waited for instructions from scheduler and manager
1-28-26 logged into maintenance
Monitor calibration
Checked network settings
Checked touchscreen settings
Checked sound settings
Obtained kiosk ID
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Storm keypad working as expected
Uploaded photos
Completed installation checklist
Contacted L2 to deploy kiosk ID 107651
🔍Technician Findings
1-21-26 kiosk not on site
1-28. Kiosk on site and unpacked by store personnel
⚠️Problem Description
Special Instructions: John Lee (off-site) cell 404-670-2378
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 1/28/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
How will higi connect to the internet: Wifi
Installation Date: 1/21/2026
Additional Info or special requirements
John Lee (off-site) cell 404-670-2378
Use a 2014 refurbished unit.
Delivery is standard retail Dock to Dock.
Grand Opening 1/28/26
Refer to HWI-0022 Publix Convert to WIFI process. Open Publix Network, so no password required.
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Jan 28, 2026
Install is complete and the kiosk is working as expected.
ID 107651
📋
Outbound to +14046702378
Completed Dec 24, 2025
12/24/25 AJinerson - Called John to confirm we have tech scheduled to visit on 1/21/26 for service with arrival time between 9am-11am. Left VM regarding this.
Jan 19, 2026 10:01am
@Hannah Shaw GM - photos have been uploaded to work order. Thx!
Jan 28, 2026 12:23pm
@Nicole Floyd any update on this install? What should the delay code be and/or should the due date be adjusted? Thank you! CC:@Chris Bakkemo
Jan 28, 2026 2:13pm
Confirmed with Abby that Cynthia will be on site to complete the installation today.
Jan 30, 2026 11:32am
@Nicole Floyd WO is missing BOL. not sure who is the person to reach out to obtain BOL. Please advise, thank you.