4.14.26 hshaw - missing FSR form with cust signature
4/6/26 AJinerson - Dispatch sent follow up chatter needing to know how to proceed here.
4/1/26 AJinerson - Follow up chatter to ASM on how to proceed - tech needs to know how to proceed from yesterday.
3/31/26 AJinerson - Tech went on-site as scheduled, however did not receive the parts showing delivered on 3/27. Tech serviced PM while on-site.
Chatter to ASM on how to proceed; Update this WO to a repair/PM and have tech add time to this WO from today, OR have tech put time on PM WO-01330017 for PM service today
3/25/26 AJinerson - WO released past the SLA, no chance of meeting SLA.
871-0001-02R OUT OF STOCK RC 12/17/2025
🔧Work Performed
Completed Higi PM. Top monitor needs to be replaced.
🔍Technician Findings
Kiosk was functional with a black top monitor.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying. Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: PNMK4#JP
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +14076955814
Completed Dec 16, 2025
Per Christina, the top monitor is not working. They have rebooted the unit. Unit is online in the portal. Lights are working. They do have a key.
📋
Outbound to +14076955814
Completed Dec 16, 2025
Spoke to Warren, not sure what problems they are having and they did not have time to check the unit. I asked him to reboot and will call back at noon.
📧
Email: New Voice Message from PUBLIX SUPER (407) 695-5814 on 12/15/2025 6:19 PM
Completed Dec 15, 2025
From: notify@ringcentral.com
Additional To: dispatch@emsar.com
CC:
BCC:
Attachment:
Subject: New Voice Message from PUBLIX SUPER (407) 695-5814 on 12/15/2025 6:19 PM
Body: Voice Message
Dear Call Queue Manager, You have a new voice message for Customer Service: From: PUBLIX SUPER (407) 695-5814 Received: Monday, December 15, 2025 at 6:19 PM Length: 00:22 To: (800) 543-2787 Customer Service Voicemail Preview: "Hey, this is a public store 796 and Winners Springs, Florida. Just ki
Mar 31, 2026 4:09pm
@Nicole Floyd Hi Nikki! Tech went on-site as scheduled today. However, he did not receive parts that are showing delivered on this WO. Tech did service the PM while on-site today. How would you like us to proceed here?
A) Update this WO to a repair/PM and have tech add time to this WO from today?
OR
B) Have tech put time on PM WO-01330017 for PM service today?
Hi guys - Tracking with photo confirmation on PaO 00086869 shows that the shipment was delivered to the correct location on March 27th. However, our technician has confirmed that he did not receive the shipment.
This is an ad monitor which is (a) in very limited availability and (b) somewhat costly
I need your help understanding our process and expectation for next steps regarding the shipment in this situation.
Apr 14, 2026 10:54am
@Abby Jinerson tech combined PM & Repair into this WO. you may cancel PM WO-1330017 or use it for FU. Thank you
Work Order: WO-01326695
Account: HIGI LLC
Customer Case Number:
Location: Publix 796
Address: 5655 Red Bug Lake Road, Winter Springs, FL 32708
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-1250
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/19/2025
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